Updated

Scopely Customer FAQ

Top Answers & How-to Guides

How do I Contact Scopely Customer Service?

The question we are asked most often is about how to talk to Scopely customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I connect my social media account to Scopely games?

Scopely offers various games that may allow players to link their social media accounts. This feature typically enables players to Generally, players can find the option to connect their social media accounts within the game's settings or account management section. It is advisable to check the specific game you are interested in for detailed instructions on how to link your social media account. Furthermore, for the most up-to-date information regarding game features, it is a good idea to look on the official Scopely website or the game's support page. This will provide accurate guidance tailored to your game and its currently supported features....

What is the process for game updates or new releases?

Scopely has a systematic approach to game updates and new releases that aims to enhance player experience and maintain engagement. Once the planning phase is complete, the development team begins working on the new content, which can include adjustments to gameplay mechanics, new characters, or additional story elements. Rigorous testing is conducted to ensure that the updates perform well and do not introduce any new issues. Quality assurance is a critical part of this process, and Scopely invests time and resources to deliver a polished experience. After thorough testing, updates are scheduled for release. Scopely often announces these updates through various channels, such as in-game notifications or social media platforms, to keep the community informed. The timing of updates is strategically planned to maximize excitement and player engagement. For new game releases, the process may involve market research, concept development, and beta testing. Once a game is ready, it is launched on suitable platforms, accompanied by promotional activities to draw attention. Players can keep an eye on Scopely's website or official channels for the latest news regarding updates and releases....
Ask any question you have about Scopely customer service, get an answer now.

Recent Scopely Customer Questions

how do i speak to a live person

Unfortunately, Scopely does not provide a direct line to speak with a live person for customer support. For any issues or queries, they offer support through their in-app help option, or via email. The support team will then get back to you as soon as possible with the necessary assistance. Remember, there's a link to the most up-to-date contact information right here on the page you're currently viewing.
Asked May 29, 2024 4:51 PM

5&6 stars superstars not open in keys loot

We understand your concern. The availability of 5&6 star superstars in the keys loot can depend on various factors such as events, updates, and decisions by the developers. It's not uncommon for the contents of keys loot to change or rotate. Keep playing and saving your keys and hopefully, you'll find the superstars you're looking for in the loot.
Asked Apr 11, 2024 3:10 PM

how do I fix duplicate charges?

In case of duplicate charges, we recommend you contact your bank or card issuer immediately to report the issue. They usually have procedures in place to handle such situations. Following your bank's directions, you can also contact Scopely directly through their customer support, providing details of the charges. The support team will investigate and work with you or your bank to rectify the issue once it's confirmed. Please ensure you keep all relevant documentation and transaction details handy to help expedite the resolution process. Remember, it's crucial to review your statements regularly to spot and report any discrepancies as soon as possible.
Asked Apr 5, 2024 4:47 PM

Scrabble Go app won’t open - it’s frozen and I pay a monthly subscription fee!

We're sorry to hear you're experiencing issues with our Scrabble Go app. Some first steps to try include ensuring you have the latest version of the app installed, and restarting your device. If you're using the app on a mobile device, it's also recommended to clear out the cache and any unused apps for optimal performance. If the problem persists, try uninstalling and reinstalling the app. Please remember to sign into your account after reinstalling to regain all your progression. Please note that uninstalling the app doesn't lead to additional charges as it is linked to your account, not the app installation.
Asked Apr 5, 2024 7:45 AM

How to recover my lost monopoly go account?

If you want to recover your lost Monopoly Go account, you can follow these steps: 1. Open the game app. 2. On the home screen, tap on the settings icon (usually a gear icon). 3. Look for an option that says 'Help' or 'Support'. 4. Tap on it and you will be guided to provide your game ID or username. 5. Expect a reply from Scopely's support team to aid you in the recovery process. Please remember not to share your account details with anyone to avoid losing your account.
Asked Mar 16, 2024 7:03 PM

Help me with my Scopely customer service issue

Game Features

Are there any community events for Scopely games?

Scopely often hosts a variety of community events across its games to engage players and enhance their gaming experience. These events Community events are typically announced through official channels, including the games’ social media platforms, community forums, and within the games themselves. Players are encouraged to stay updated on these announcements to participate in events that interest them. Engaging in community events not only allows players to enjoy additional gameplay elements but also to connect with other players, share strategies, and build a sense of camaraderie. For the latest information on specific community events for a particular Scopely game, players may consider checking the official game websites or their social media pages. These resources are excellent for finding promotional details, event schedules, and any unique opportunities to engage with the community....

Are there competitive events or tournaments for Scopely games?

Scopely has developed a variety of engaging games, many of which do indeed feature competitive events and tournaments. These events These tournaments often include special rules and conditions that can make gameplay more exciting and unpredictable. Players may compete for in-game currency, unique items, or even recognition within the gaming community. Scopely regularly promotes these events, making them accessible to the player base through in-game notifications, official social media channels, and community forums. Players are encouraged to stay informed about upcoming competitive events by regularly checking within the game they are playing. Additionally, visiting the current web page may provide further insights into scheduled tournaments or unique events relevant to specific titles. Overall, competitive gaming within Scopelys offerings fosters a sense of community and excitement, making it a vibrant aspect of the player experience....

What social features are available in Scopely games?

Scopely games often incorporate a variety of social features that enhance the gameplay experience by fostering community and interaction Many Scopely titles also include in-game chat systems, enabling players to communicate in real time. This chat feature often supports both private messaging and public channels, where players can discuss strategies, share tips, or simply socialize. Clans or guilds are another popular social aspect, allowing players to form groups or communities within the game. Joining a clan can provide players with additional benefits, such as access to exclusive missions, cooperative challenges, and rewards. Additionally, many Scopely games offer leaderboards that enable players to compare their progress and achievements with others. This competitive element can encourage players to enhance their skills while providing a sense of accomplishment. Some games also feature events or tournaments where players can team up or compete against one another for prizes and recognition. For detailed information regarding specific social features in a particular Scopely game, it is advisable to visit the official website or check the game’s help section....

Game Access

Can I play Scopely games on multiple platforms?

Scopely games are designed to provide a seamless experience across various platforms. Many of their games are available on both mobile...

How can I download Scopely games?

To download Scopely games, you can visit the platform's official website or go directly to the application store on your device. For After installation, you will be able to create an account and start playing. Scopely offers a variety of games, so exploring their catalogue on the app store or their website can help you discover new titles that might interest you. If you have any issues or need further assistance, you can look for support information on Scopely's website to guide you through the process....

Community Standards

How does Scopely ensure fair play and community standards?

Scopely is dedicated to creating a fair and enjoyable gaming environment for all players. One of the primary methods they employ to In addition to monitoring, Scopely has established community standards that define acceptable behaviors within their gaming environment. These standards encompass guidelines on respectful communication, teamwork, and competition. Scopely encourages players to foster a positive atmosphere, which is vital for enhancing the overall experience. Violations of these standards can lead to various consequences, including warnings or account suspensions, thereby promoting accountability. Furthermore, Scopely regularly updates their policies and procedures to adapt to new challenges and trends within the gaming community. This commitment to improvement ensures that their approach to fair play remains relevant and effective. Players are also given the opportunity to report any instances of unfair play or harassment directly through the in-game support features, which helps Scopely address issues quickly and efficiently. By prioritizing a fair and respectful gaming community, Scopely aims to provide an environment where all players can enjoy their games without the adverse effects of cheating or toxic behavior. For additional details on their policies and contact information, players are encouraged to visit the current web page associated with Scopely....

How does Scopely handle user data and privacy?

Scopely takes user data and privacy very seriously and implements a range of measures to protect the information of its users. In general, The company typically collects certain types of information when users interact with its games and services. This information can include personal data such as a user’s name, email address, and payment information, as well as non-personal data such as gameplay statistics and device information. It is important to note that Scopely may aggregate and anonymize data to analyze user behavior and improve its services. Privacy policies established by Scopely outline how user data is collected, used, stored, and shared. Users are encouraged to review these policies to understand the specifics of data handling practices. These policies generally provide information on how data may be used for purposes such as improving user experience, conducting research, and marketing, among others. In terms of data security, Scopely typically employs a variety of technical and organizational measures to protect user information against unauthorized access, alteration, disclosure, or destruction. These measures are designed to ensure that user data is handled with care and in accordance with industry standards. Users seeking specific details regarding data handling, privacy rights, and security measures are encouraged to refer to the privacy policy found on Scopely's official website, as it will provide the most up-to-date and comprehensive information regarding these concerns. By being informed, users can make educated choices about the information they share with Scopely and how they use its services....

Cost and Purchases

Can I purchase in-game items in Scopely titles?

Yes, players can purchase in-game items in various titles developed by Scopely. Scopely Games often incorporates a microtransaction The availability of in-game items for purchase may vary from one title to another, and sometimes, certain items may only be available during special events or promotions. Players should also be aware that while in-game purchases can improve gameplay, it is entirely possible to enjoy Scopely games without spending money, as each game is designed to be accessible to everyone. The balance between free and paid content helps maintain a fair playing environment for all users. For specific details about in-game purchases, pricing, or offers available in a particular title, it is recommended to check the in-game store or visit the official Scopely website for further information....

Is there a cost associated with playing Scopely games?

Scopely offers a variety of games that can be enjoyed for free, but players may encounter optional in-game purchases. These purchases Players should also be aware that the cost of in-game purchases can vary significantly depending on the specific game and the items being sought. Generally, Scopely designs its games to be accessible to a wide audience, allowing players to enjoy a substantial amount of content without any financial commitment. For many players, the free-to-play aspect of the games provides a solid foundation, while those who seek to enhance their experience may choose to invest money. Players who wish to understand more about the potential costs associated with specific games can often find this information in the game's description on app stores or within the game itself. If players have specific inquiries or need details, it may be useful to look for contact information on the current web page of Scopely for assistance....

User Connection

What are the age ratings for Scopely games?

Scopely develops a variety of games that cater to different audiences, and as such, the age ratings for these games can vary. Generally, It is important for players and parents to review the specific age rating for each game they are interested in, as these ratings are provided by industry-standard rating organizations such as the Entertainment Software Rating Board (ESRB) or the Pan European Game Information (PEGI) system. Additionally, it is advisable to check the game's description on the appropriate app store or the Scopely website, which will often include pertinent information regarding age suitability and content warnings. This will help ensure that players are selecting games that are appropriate for their age group....

Can I connect my social media account to Scopely games?

Scopely offers various games that may allow players to link their social media accounts. This feature typically enables players to Generally, players can find the option to connect their social media accounts within the game's settings or account management section. It is advisable to check the specific game you are interested in for detailed instructions on how to link your social media account. Furthermore, for the most up-to-date information regarding game features, it is a good idea to look on the official Scopely website or the game's support page. This will provide accurate guidance tailored to your game and its currently supported features....

Support and Feedback

How do I report a bug or issue in a Scopely game?

To report a bug or issue in a Scopely game, players typically begin by accessing the game's main menu. Most games developed by Scopely It is advisable for players to be as specific as possible when detailing the bug or issue, as this can help Scopely's support team address the problem more efficiently. Additionally, players may find valuable information on the official Scopely website about their games, which may include further instructions for contacting support or additional avenues for reporting issues. In any case, the support section of the game is the most reliable resource for reporting and resolving bugs or issues encountered during gameplay....

What support channels are available for Scopely gamers?

Scopely provides several support channels for gamers seeking assistance with their games. Players can typically begin their search In addition to the online resources, players may also have access to in-game support options. Many Scopely titles include a support button within the game interface, allowing users to report issues directly or access help resources specific to the game they are playing. This can be particularly useful for resolving gameplay concerns or technical problems. Social media channels are another helpful resource for players. Scopely often engages with the gaming community on platforms like Twitter and Facebook, where announcements and updates are regularly posted. These platforms can also serve as a way to connect with other players and share tips or advice. For additional contact information or more specific queries, it is advisable to check the official website for the most current options available....

How can I provide feedback about a Scopely game?

Providing feedback on a Scopely game can be a constructive way to share your thoughts and experiences. Typically, Scopely encourages Additionally, players may find forums or community discussion boards related to the specific game. Engaging with other players can provide an avenue for discussion and sharing insights. Scopely may also monitor these community platforms, so it can be beneficial to voice your thoughts there as well. For more formal feedback processes or additional contact information, looking on the official Scopely website may provide further clarity on how to submit your feedback effectively. It is always a good idea to ensure your feedback is constructive, as this helps the developers understand and address the concerns raised....

Game Development

What types of games does Scopely develop?

Scopely is known for developing a wide variety of mobile games across different genres, primarily focusing on interactive and engaging One of their most prominent titles is "The Walking Dead: Road to Survival," which combines RPG elements with a strategy-based approach, allowing players to make decisions that impact the game narrative. Another popular game is "Star Trek: Fleet Command," which offers a rich strategy experience within the iconic Star Trek universe, where players can build alliances, explore space, and engage in battles. In addition to these, Scopely has also ventured into puzzle games and card games, such as "Marvel Strike Force," which is a turn-based role-playing game featuring characters from the Marvel universe. Scopely continually explores new game concepts, often collaborating with popular franchises to create games that resonate with a wide audience. For the latest updates and game releases, it is always a good idea to visit their official website where additional information may be available....

What is the process for game updates or new releases?

Scopely has a systematic approach to game updates and new releases that aims to enhance player experience and maintain engagement. Once the planning phase is complete, the development team begins working on the new content, which can include adjustments to gameplay mechanics, new characters, or additional story elements. Rigorous testing is conducted to ensure that the updates perform well and do not introduce any new issues. Quality assurance is a critical part of this process, and Scopely invests time and resources to deliver a polished experience. After thorough testing, updates are scheduled for release. Scopely often announces these updates through various channels, such as in-game notifications or social media platforms, to keep the community informed. The timing of updates is strategically planned to maximize excitement and player engagement. For new game releases, the process may involve market research, concept development, and beta testing. Once a game is ready, it is launched on suitable platforms, accompanied by promotional activities to draw attention. Players can keep an eye on Scopely's website or official channels for the latest news regarding updates and releases....
We look to the Scopely issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Scopely issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated