Sanus Customer FAQ
Top Answers & How-to Guides
What is Sanus's Phone Number?
The question we are asked most often is about how to talk to Sanus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How can I determine the right mount for my TV?
Determining the right mount for your television involves several important considerations to ensure a safe and effective installation.
Next, look for the VESA (Video Electronics Standards Association) pattern on the back of your TV. This pattern consists of holes that indicate mounting point spacing, which varies between different TV models. Knowing your TV’s VESA pattern will help in choosing a compatible mount.
Additionally, consider the type of wall where you plan to install the mount. Sanus offers various mounting options suited for different wall materials, such as drywall, concrete, and brick. If you plan to mount your TV higher on the wall, consider the viewing angle for a comfortable experience.
Lastly, think about any additional features you might desire, such as tilt, swivel, or full-motion capabilities. Each type of mount offers different flexibility for positioning your television. For more detailed options, visiting sanus.com can provide valuable insights into available products that suit your specific needs....
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Warranty and Returns
Can I return my Sanus product if I am not satisfied?
Sanus typically offers a return policy that allows customers to return products if they are not satisfied. However, the specifics of
For clarity on the return process, it is advisable to refer to the Sanus website, where detailed information is provided regarding returns and exchanges. This information can help ensure that customers follow the correct procedure and understand any conditions that may apply. Additionally, checking with the retailer directly where the product was purchased can offer more personalized guidance on returns and any related policies....
Installation Support
How do I install my Sanus product?
Installing a Sanus product is generally designed to be a straightforward process, although the specific steps can vary depending on
Before starting the installation, it is crucial to identify the location where the product will be mounted. For TV mounts, ensure that you locate the wall studs for optimal stability. For some Sanus products, using a level is also recommended to ensure proper alignment during installation. If your Sanus product requires drilling into the wall, take care to confirm the compatibility of your wall type and the weight capacity of the mount or stand.
After gathering your tools and reviewing the instructions, you will generally need to attach the mounting brackets to your equipment first, followed by securing the mount to the wall. Finally, ensure that all components are firmly in place and check for stability. For additional support, current information, and any specific requirements for your product, visiting the Sanus website may be beneficial....
Do Sanus products require professional installation?
Sanus products are designed with user-friendliness in mind, which means that many individuals find they can complete the installation
For example, wall-mounted systems may require additional considerations such as finding wall studs or avoiding electrical wiring, which may make it a bit more challenging for some users. In these cases, individuals might want to consider consulting a professional installer for peace of mind. It is advisable to refer to the specific installation guidelines provided by Sanus for each product to determine what is best for your situation. Additional information regarding installation recommendations can typically be found on the Sanus website....
How can I determine the right mount for my TV?
Determining the right mount for your television involves several important considerations to ensure a safe and effective installation.
Next, look for the VESA (Video Electronics Standards Association) pattern on the back of your TV. This pattern consists of holes that indicate mounting point spacing, which varies between different TV models. Knowing your TV’s VESA pattern will help in choosing a compatible mount.
Additionally, consider the type of wall where you plan to install the mount. Sanus offers various mounting options suited for different wall materials, such as drywall, concrete, and brick. If you plan to mount your TV higher on the wall, consider the viewing angle for a comfortable experience.
Lastly, think about any additional features you might desire, such as tilt, swivel, or full-motion capabilities. Each type of mount offers different flexibility for positioning your television. For more detailed options, visiting sanus.com can provide valuable insights into available products that suit your specific needs....
User Manuals and Maintenance
How do I clean my Sanus products?
Cleaning Sanus products is generally a straightforward process that helps maintain their appearance and functionality. It is recommended...
Product Information
What types of products does Sanus offer?
Sanus offers a diverse range of products designed to enhance the viewing experience for users of televisions and other electronic devices.
The company also manufactures furniture solutions, such as TV stands and media consoles, that are both functional and stylish, designed to complement modern living spaces. Furthermore, Sanus offers cable management solutions to keep systems tidy and organized. Overall, their products aim to deliver innovative solutions that optimize the performance of home media systems while maintaining a sleek appearance. For the most current offerings, it can be beneficial to explore the latest updates on their website....
What materials are used in Sanus products?
Sanus products are crafted using a variety of materials, which are chosen to ensure strength, durability, and aesthetic appeal. Many
The finishes on Sanus products often involve a combination of powder coating or anodizing, which enhances the resistance to scratches and corrosion, ensuring longevity. For wood products, such as furniture or decorative pieces, Sanus typically uses premium hardwoods or engineered wood, which are selected for their visual attractiveness and durability. This blend of materials allows Sanus products not only to perform well but also to complement the decor of a variety of environments.
While this overview provides insight into the materials used in Sanus products, those seeking specific details or additional information on particular items may want to visit the official website to explore product specifications and features listed there....
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