1. All Companies › 
  2. Sailo Customer Service › 
  3. FAQ
Updated

Sailo Customer FAQ

Top Answers & How-to Guides

What is Sailo's Phone Number?

The question we are asked most often is about how to talk to Sailo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I experience issues during my rental?

If an individual experiences issues during their rental with Sailo, it is important to address the situation calmly and methodically. Next, the individual should review the boat's provided materials, which may include an instruction manual or a checklist. Often, common issues can be resolved quickly with basic troubleshooting steps or by following the guidelines provided. If the problem persists and requires further assistance, a person can reach out to the designated support contacts outlined in the rental agreement or documentation. Sailo provides resources to assist customers, and these can usually be found on the website. It is beneficial to have relevant information readily available, such as the rental confirmation number and specific details about the issue, to facilitate quicker resolution. In addition, keeping a clear record of the situation, including photographs or notes, may prove useful. Following these steps ensures that any issues encountered during the rental retain clarity for support teams to assist in resolving them effectively. Ultimately, proper communication is key, and monitoring this information on the official Sailo web page can provide further guidance on navigating these issues....
Ask any question you have about Sailo customer service, get an answer now.
Contact Sailo customer service

Policies and Payments

What payment methods does Sailo accept?

Sailo offers a variety of payment methods to accommodate its customers' preferences. Typically, these methods include major credit...
Read more

Are there additional fees for fuel or cleaning?

Sailo's rental agreements typically specify the terms and conditions related to fees, including those for fuel and cleaning. It is Cleaning fees can also vary. Some boat rentals may include cleaning in the rental price, while others may charge a separate cleaning fee. The details for cleaning fees are usually outlined in the rental agreement, which renters should review carefully. To ensure that you have the most accurate and current information, it is advisable to check the specific boat listing on the Sailo website. This will provide clarity on all fees associated with your rental, allowing for a smooth and enjoyable experience on the water....
Read more

Is there a security deposit required for rentals?

Sailo typically requires a security deposit for rentals, but the specific amount can vary depending on several factors such as the...
Read more

What is Sailo's cancellation policy?

Sailo has established a cancellation policy that varies based on the specific terms set by individual boat owners. Generally, a key It is important for users to carefully review the cancellation policy outlined in their booking agreement, as each boat owner may have different terms. For the most accurate information regarding cancellation policies for a specific rental, users should refer to the particular listing on the Sailo website. This ensures that one is fully aware of the conditions that apply to their booking before making any decisions....
Read more

Vessel Information

Do I need a license to rent a boat through Sailo?

Whether a license is required to rent a boat through Sailo can depend on several factors, including the type of vessel you wish to Additionally, Sailo offers a variety of rental options, including those that come with a captain, which would eliminate the need for a license. It is advisable to check the local laws regarding boating licenses in the area where you plan to rent the boat. Furthermore, the Sailo website may provide specific information about the requirements for each rental option. It is always a good practice to familiarize yourself with any necessary certifications to ensure a safe and enjoyable experience on the water....
Read more

Are rentals available for both captains and bareboat charters?

Sailo offers a variety of rental options to cater to different preferences and experiences. Customers can indeed choose between hiring...
Read more

What types of vessels can I rent through Sailo?

Sailo offers a diverse selection of vessels for rent, catering to a variety of preferences and experiences. Customers can find popular In addition to these, motorboats are available for those who wish to explore waters quickly and easily. Catamarans are another fantastic option from Sailo, offering stability and spaciousness, making them great for group outings or family gatherings. For water enthusiasts seeking a more adventurous experience, Sailo provides options for renting smaller vessels like jet skis or paddleboards as well. This variety ensures that every customer can find a vessel that suits their needs and desired activities on the water. To explore the specific types of vessels available for rent, as well as their features and prices, individuals should look on Sailo’s current web page for more detailed information....
Read more

Booking and Reservations

How does the booking process work for Sailo rentals?

The booking process for Sailo rentals is designed to be user-friendly and straightforward, allowing customers to find and secure the After selecting a boat, the next step involves checking the availability for the desired rental dates. If the boat is available, the user can proceed to complete the booking request by entering relevant information, such as the rental dates, pick-up location, and any additional services, such as a skipper or water sports gear, that they may be interested in. The user will need to provide their personal details, including contact information, which is essential for receiving booking confirmations and further communication. Once the booking request is submitted, the boat owner typically reviews it and either accepts or declines the request. Upon acceptance, the user will receive a confirmation along with payment instructions to finalize the booking. Typically, a deposit may be required to secure the reservation. It is essential for users to review the cancellation policy and any specific terms related to the rental prior to completing their booking. For any specific questions about the process or requirements, users may find the necessary information on the Sailo website....
Read more

Can I book a boat for multiple days or weeks?

Yes, Sailo does offer the option to book a boat for multiple days or weeks. This flexibility allows customers to enjoy extended adventures...
Read more

Can I modify my reservation after it's confirmed?

Yes, it is generally possible to modify a reservation after it has been confirmed with Sailo. However, the specific details and options...
Read more

Maintenance and Locations

How are the boats and yachts maintained on Sailo?

Sailo places a strong emphasis on maintaining the boats and yachts in its fleet to ensure a safe and enjoyable experience for all customers. The company encourages boat owners to follow a strict maintenance schedule that involves routine checks and necessary repairs. This includes cleaning the vessel, checking for any wear and tear, ensuring that safety equipment is in proper working order, and conducting engine and hull inspections. Additionally, many vessels offer updated technology and comfort features that must be maintained to meet the expectations of customers. Customers can consistently expect a high standard of quality when renting through Sailo, as they strive to provide well-maintained and thoroughly inspected vessels. For specific information regarding the maintenance practices or standards of individual boats or yachts, it may be helpful to refer to the current web page for further details. This ensures that potential renters have access to the most accurate and up-to-date information available....
Read more

What locations are covered by Sailo rentals?

Sailo offers a wide variety of boat rental options across numerous locations around the world, catering to diverse preferences and Aside from these destinations, Sailo may also provide options in other locales across the United States and internationally, depending on the season and availability. To ensure one has the most accurate and up-to-date information about available locations, it is advisable to explore the current offerings on Sailo's website. The website features search functionalities that enable potential renters to pinpoint available options based on desired locations and boat types....
Read more

Customer Experience

Can I access customer reviews for the rentals?

Yes, customer reviews for Sailo rentals can typically be accessed directly on the Sailo website. On the platform, users often share...
Read more

How can I find a boat that fits my budget?

Finding a boat that fits your budget on Sailo can be a straightforward process. First, potential renters can visit the Sailo website, Once the filters are applied, users can browse through the available listings, which typically include detailed descriptions of each boat, high-quality images, and price information. This helps renters understand what they can expect within their budget. Potential renters should also consider the time of year and duration of rental, as these factors can influence pricing. Additionally, reviewing customer reviews and ratings can provide insights into the boat's value in relation to its cost. For the best experience, it is advisable to plan ahead and stay flexible with dates and boat types when possible. Overall, utilizing the search features on the Sailo website will help ensure that potential renters find a boat that meets both their needs and their budget effectively....
Read more

What should I do if I experience issues during my rental?

If an individual experiences issues during their rental with Sailo, it is important to address the situation calmly and methodically. Next, the individual should review the boat's provided materials, which may include an instruction manual or a checklist. Often, common issues can be resolved quickly with basic troubleshooting steps or by following the guidelines provided. If the problem persists and requires further assistance, a person can reach out to the designated support contacts outlined in the rental agreement or documentation. Sailo provides resources to assist customers, and these can usually be found on the website. It is beneficial to have relevant information readily available, such as the rental confirmation number and specific details about the issue, to facilitate quicker resolution. In addition, keeping a clear record of the situation, including photographs or notes, may prove useful. Following these steps ensures that any issues encountered during the rental retain clarity for support teams to assist in resolving them effectively. Ultimately, proper communication is key, and monitoring this information on the official Sailo web page can provide further guidance on navigating these issues....
Read more

Help me with my Sailo customer service issue

Ask any question you have about Sailo customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated