What should I do if my item is defective?

If a customer receives a defective item from SHEIN, the first step is to review the return and exchange policy provided on their website. SHEIN typically allows returns for defective items within a specified timeframe. The customer should begin by gathering relevant information, such as the order number, details about the defective item, and any photographs that clearly show the issue. This documentation can be helpful during the return process. Next, the customer should navigate to the appropriate section on the SHEIN website that addresses returns or exchanges. There, they can find instructions on how to initiate the return process. Generally, this may involve completing an online return request or filling out a form for the defective item. Customers are advised to follow the guidelines carefully to ensure a smooth experience. Once a return request is submitted, customers should receive further instructions on how to return the defective item, including shipping details. Be sure to keep an eye on any correspondence from SHEIN regarding the return status or possible replacements. For the most accurate and updated information, it is advisable to check the current web page regarding returns and defective items.