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Roughcountry.com Customer FAQ

Top Answers & How-to Guides

What is Roughcountry.com's Phone Number?

The question we are asked most often is about how to talk to Roughcountry.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the benefits of upgrading to Rough Country products?

Upgrading to Rough Country products can provide a variety of benefits for both your vehicle's performance and your driving experience. Additionally, Rough Country products often integrate modern technologies such as improved shock absorbers and performance tuners, which can help increase ride comfort and vehicle stability. Many customers report noticeable improvements in handling and control both on and off-road. Increased suspension travel can also be a beneficial aspect, allowing for a smoother ride over rough surfaces. Moreover, upgrading to Rough Country products can enhance the overall aesthetics of your vehicle. A lifted vehicle often has a more aggressive and commanding presence on the road, making it visually appealing. Finally, Rough Country offers a range of accessories that can further customize and enhance your vehicle, from lighting upgrades to protective components. It is worth exploring the current offerings on the Rough Country website to discover products that suit your specific needs and preferences....
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Products and Services

What type of products does Rough Country sell?

Rough Country specializes in a wide range of products designed primarily for off-road enthusiasts and those seeking to enhance the Beyond suspension components, Rough Country provides a variety of accessories such as shock absorbers, control arms, and sway bar links, all aimed at improving suspension performance. They also offer additional products like lighting solutions, including LED light bars and rock lights, to enhance visibility during nighttime off-roading. For protection and style, customers can find products like bumpers, armor, and fender flares. Furthermore, Rough Country carries a selection of wheels and tires suitable for off-road conditions to complement their suspension systems. For comprehensive information on their entire product range, it may be beneficial to explore the current offerings on their web page, which can provide detailed descriptions and specifications....

Do Rough Country products come with a warranty?

Yes, Rough Country provides a warranty on their products. The specific terms and duration of the warranty can vary depending on the...

Are Rough Country products suitable for off-road use?

Yes, Rough Country products are designed specifically for off-road use and are well-known in the off-road community for their durability These products often incorporate high-quality materials and engineering standards to withstand the demands of off-road adventures. However, it is important to ensure that the specific product selected is compatible with your vehicle model and suited for your desired type of off-roading, whether that be rock crawling, trail riding, or mudding. For more detailed specifications and suitability for your vehicle, it may be helpful to explore the specifications listed on their current web page....

What types of vehicles can use Rough Country products?

Rough Country products are designed to enhance the performance and capabilities of a wide variety of vehicles, primarily focusing on For example, enthusiasts looking to improve off-road performance and ground clearance for their Jeep Wrangler can find numerous options within the Rough Country range. Similarly, truck owners seeking to upgrade their ride height or improve handling both on-road and off-road will discover multiple suitable products. It is vital to consult the Rough Country website for specific vehicle compatibility and recommendations, as each product may have distinct fitments based on model years and configurations. Those interested should keep in mind that the range continually evolves, so checking the current offerings on the website will provide the most up-to-date information regarding available products and their applicable vehicles....

Are there any guides for choosing the right lift kit?

Yes, there are resources available for selecting the appropriate lift kit for your vehicle on Roughcountry.com. Choosing the right Additionally, you will want to think about your tire size and suspension setup. Larger tires often require a lift kit to prevent rubbing and maintain performance. Rough Country also offers options for different driving conditions, whether you are looking for a daily driver or a dedicated off-road machine. Being informed about the components included in a lift kit, such as shocks and strut spacers, can also aid in the decision-making process. For detailed information, it may be helpful to visit the current web page of Rough Country, where you can find guides and recommendations tailored to your needs....

What are the benefits of upgrading to Rough Country products?

Upgrading to Rough Country products can provide a variety of benefits for both your vehicle's performance and your driving experience. Additionally, Rough Country products often integrate modern technologies such as improved shock absorbers and performance tuners, which can help increase ride comfort and vehicle stability. Many customers report noticeable improvements in handling and control both on and off-road. Increased suspension travel can also be a beneficial aspect, allowing for a smoother ride over rough surfaces. Moreover, upgrading to Rough Country products can enhance the overall aesthetics of your vehicle. A lifted vehicle often has a more aggressive and commanding presence on the road, making it visually appealing. Finally, Rough Country offers a range of accessories that can further customize and enhance your vehicle, from lighting upgrades to protective components. It is worth exploring the current offerings on the Rough Country website to discover products that suit your specific needs and preferences....

Installation and Support

Can I install Rough Country products myself?

Many enthusiasts find that they can indeed install Rough Country products themselves. Rough Country offers a wide range of lift kits,...

Do I need any special tools for installing Rough Country products?

When installing Rough Country products, the requirement for special tools can vary depending on the specific product or lift kit being For the best results, it is advisable to refer to the installation instructions that come with the specific Rough Country product. These instructions provide detailed guidance and may list any additional tools that might be necessary. It is always wise to ensure that you have the right tools on hand to make the installation process smooth and efficient. For the most accurate and up-to-date information, the Rough Country website can provide further resources and details specific to individual products....

Are detailed installation instructions provided with Rough Country products?

Yes, Rough Country typically provides detailed installation instructions with their products. When you purchase a lift kit, suspension...

Does Rough Country offer installation tutorials online?

Yes, Rough Country does provide installation tutorials for many of their products online. These tutorials are designed to assist customers...

Does Rough Country provide any product support after purchase?

Rough Country does provide support for customers after purchasing their products. While the company offers a variety of suspension...

What should I do if I encounter issues during installation?

If a user encounters issues during the installation of a Rough Country product, there are several steps they can take to resolve the If the user is unable to resolve the issue through the instructions, they might find it beneficial to review online forums or discussion boards where other customers share their experiences. These platforms often provide insights into similar problems encountered by fellow users and can offer practical solutions. Another useful resource is the official Rough Country website, which may have additional resources such as FAQs or detailed installation guides that can clarify specific installation steps. Additionally, videos demonstrating the installation process can provide a visual aid that might make the process clearer. In cases where a unique problem persists, seeking out assistance from knowledgeable friends or professionals who are experienced with off-road modifications could prove helpful. Ultimately, thorough research and a careful approach can help overcome installation challenges effectively....

Shipping and Returns

What is the return policy for Rough Country products?

Rough Country has a return policy designed to provide customers with flexibility and assurance while purchasing their products. Generally,...

Can I track my order on the Rough Country website?

Yes, customers can track their orders on the Rough Country website. After placing an order, a confirmation email is usually sent that...

Does Rough Country offer international shipping?

Rough Country generally focuses on providing high-quality suspension systems, lift kits, and off-road accessories primarily within...

What financing options are available for Rough Country products?

Rough Country offers various financing options to help customers purchase their suspension systems, lift kits, and accessories. Generally, Usually, the financing terms could include deferred interest plans, low monthly payment options, or interest-free periods, depending on the promotion currently offered. It is important for customers to review the specific terms and conditions of the financing options, as they can vary based on creditworthiness and other circumstances. For detailed and up-to-date information about financing options, customers may want to visit the Rough Country website and check the relevant section focusing on financing. This will provide the latest offers and guidelines available, helping individuals make informed decisions regarding their purchases....

Promotions and Reviews

Are there any promotions or discounts currently available for Rough Country products?

Rough Country frequently runs promotions and offers discounts on a variety of its products, including lift kits, suspension systems,...

Can I see customer reviews for Rough Country products?

Yes, customer reviews for Rough Country products can typically be found on their official website. Many customers share their experiences...

Maintenance and Care

Can I rent tools for installing Rough Country products?

While Rough Country does not offer tool rentals directly, it is common for many local automotive or hardware stores to provide tool...

How do I clean and maintain Rough Country products?

Cleaning and maintaining Rough Country products is essential for ensuring their durability and performance. First, it is important After cleaning, ensure that the products are thoroughly dried to prevent moisture buildup, which can lead to rust. For metal components, applying a protective wax or sealant can help preserve the finish and provide an extra layer of protection against the elements. Inspecting suspension components, such as lift kits and shocks, should also include checking for any loose bolts or mounting hardware, which may require tightening. Lubricating moving parts is another key aspect of maintenance. It is best to refer to specific product instructions on preferred lubricants. Overall, keeping your Rough Country products clean and well-maintained will help enhance their longevity and optimal performance. For more detailed maintenance suggestions, you may find useful information on the relevant product pages on the website....

How do I extend the warranty on my Rough Country products?

Rough Country offers a limited lifetime warranty on many of their products, and this typically covers defects in materials and workmanship....

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