What should I do if I receive a damaged medical equipment item?

If a customer receives a damaged medical equipment item from Rotech Healthcare, it is important to address the issue promptly to ensure proper resolution. First, the customer should take clear photographs of the damaged item, as this documentation will be helpful for any claims or returns. Next, it is advisable to review the accompanying paperwork or packaging materials, which may provide specific instructions regarding returns or damages. Although Rotech Healthcare does not have a formal customer service process mentioned here, customers typically should look for contact information on the official Rotech website. There, they can find guidance tailored to their situation and locate the appropriate channels to report the issue. It is crucial to act swiftly, as many companies have specific time frames for reporting damage or initiating returns. By following these steps, customers can ensure that their issues are addressed efficiently and effectively.