What should I do if I suspect fraud on my account?

If a customer suspects fraud on their account with Rockville Bank, it is important for them to act quickly and carefully to protect their financial information and assets. The first step is to review account statements and transactions thoroughly. They should look for any unfamiliar charges or withdrawals that do not correspond to purchases they have made or services they have used. Once they have identified suspicious activity, it is advisable to gather all relevant information, such as transaction dates, amounts, and any other details related to the suspected fraud. This information will be helpful when addressing the issue. Next, they should check the current Rockville Bank web page for guidance on reporting suspected fraud. Typically, banks provide specific instructions on how to report issues of this nature, and they may have dedicated teams to handle fraud-related inquiries. Ensuring that their bank account and personal information remain secure is essential, so changing passwords and enabling two-factor authentication is also recommended. In the case of compromised card information, they might need to cancel the affected card and request a replacement. By taking prompt action, they can minimize potential losses and protect themselves from further fraudulent activities.