What if the product I received is damaged or defective?

If a customer receives a product that is damaged or defective from RoadRunnerSports.com, it is important to know that the company typically has a policy in place to address such issues. Generally, customers are encouraged to inspect items immediately upon arrival. If there is visible damage or if the product is not functioning as expected, the next step is to consult the return or exchange policy found on the website. RoadRunnerSports.com likely provides clear instructions on how to initiate the return process for damaged or defective items. This may involve contacting customer support through the appropriate channels listed on the site to explain the situation. It is usually advisable to have any relevant order information handy, as this can help expedite the resolution process. Customers may also need to provide photos of the damage or defects as part of their claim. In most cases, RoadRunnerSports.com aims to ensure customer satisfaction, which often includes offering replacements or refunds for defective products. Additionally, the website should have more detailed information on specific policies, procedures, and time frames concerning returns and exchanges. Checking the current web page can provide the most accurate and updated information regarding this matter.