How do I report a lost or damaged shipment?

To report a lost or damaged shipment with Roadrunner Transportation Services, it is important to follow a specific process to ensure that your issue is addressed promptly and effectively. First, gather all relevant information regarding the shipment, including the tracking number, the details of the shipment such as pick-up and delivery locations, and any documentation or photographs of the damage, if applicable. Once you have compiled this information, you should consult the current web page for guidance on the reporting procedure. Typically, Roadrunner provides specific instructions for initiating a claim, which may involve completing a claim form or submitting the details through their online portal. It is crucial to adhere to any timelines that Roadrunner may have established for reporting losses or damages, as claims may need to be filed within a certain period following the incident. Finally, keep a record of all communications regarding the claim for your own reference. By following these steps and utilizing the resources available on Roadrunner's website, you can effectively address issues related to lost or damaged shipments.