What should I do if I receive the wrong item?

If a customer receives the wrong item from Red Envelope, the first step is to carefully check the order confirmation received at the time of purchase. This confirmation usually lists the items that were ordered, helping to clarify whether an error occurred in the shipment. Next, it is advisable to examine the packaging and any enclosed materials for additional information that might assist in understanding the situation, such as packing slips. In many cases, Red Envelope aims to make the resolution process as smooth as possible. Customers typically have options for returning the incorrect item and obtaining the correct one. It is often helpful to look on the current website for the return policy and instructions specific to returning items. This includes information regarding any necessary steps, timelines, and possible return shipping costs. Should assistance be required beyond the available resources, the website may also provide contact information for reaching customer support, which can guide customers in rectifying the issue.