What should I do if I received the wrong item?

If a customer receives the wrong item from Envelopes.com, it is important to take appropriate steps to resolve the issue. First, the customer should verify the order details and ensure there has not been any misunderstanding regarding the expected item. Next, the customer should examine the packaging and any labels to confirm that the item sent does not match the order. The customer may then find it helpful to look for the return or exchange policy on the current web page, as it typically provides guidance on how to proceed with returns. Generally, customers can initiate a return or exchange by contacting Envelopes.com directly. It is advisable to act promptly to ensure a smooth resolution. If further assistance is needed, the customer can often find contact information on the website for direct inquiries regarding the issue.