What should I do if I received a partially damaged item?

If you receive a partially damaged item from Rainebrooke.com, there are a few steps you can take to address the situation. First, it is important to inspect the item carefully and document the damage, as this information can be useful for any claims or returns. Take clear photographs of the damaged areas, as well as any original packaging, which may further assist in the process. Next, review the specific return or exchange policy provided by Rainebrooke.com on their website. This policy will typically outline the procedures for reporting damaged items and the options available to customers. In many cases, customers are encouraged to reach out to the support team, which can provide guidance on how to proceed. While it is advisable not to directly reach out to Rainebrooke.com, the information regarding returns, exchanges, and customer support can usually be found on their current web page. Following the instructions outlined there will help ensure that the issue is resolved efficiently and satisfactorily. Remember to act promptly, as there may be time limits for reporting damage or requesting a replacement or refund.