REI Customer FAQ

REI has made advancements since its founding in 1938 since you can find camping gear, equipment for water sports, classes, and more....

Gift cards are a fun way to shop for your favorite products at your favorite retailers, and REI has many choices available. However,...

Traditional REI gift cards are delivered via mail within seven days for free, while e-gift cards are sent within a few hours. To purchase...

When you want to send something to the outdoor lover in your life, but don't know exactly what to purchase, send them a gift card from...

Gift cards make it possible to show generosity while ensuring the recipient gets something they'd love. REI is one store that offers...

If you used the REI gift card balance checker tool and it couldn't find your card, froze up, or displayed a balance that is lower than...

Yes, REI gift cards can be redeemed both online and in-store, providing a convenient way for customers to shop. When using a gift card...

REI has a generous return policy that aims to ensure customer satisfaction with their purchases. The standard window for returns is In general, items must be unused, accompanied by proof of purchase, and in their original packaging to qualify for a full refund. If an item has been used, REI may still accept the return, but the refund amount could be adjusted based on the item's condition. Additionally, REI may provide exchanges or store credit as alternatives to a refund, based on customer preference. For specific questions regarding particular items or circumstances, it may be helpful to visit the REI website where detailed information about their return policy can be found, including guidelines for various product categories. REI is committed to helping customers feel confident in their purchases and encourages outdoor enthusiasts to share their experiences with their products. Overall, REI's return policy is designed to support customers in making informed decisions about their outdoor gear and equipment....

Yes, items purchased online can be returned at a physical REI store. REI has a convenient return policy that allows customers the flexibility...

The time it takes to receive a refund from REI can vary based on the method of payment used and the specific circumstances of the return. If the refund is issued back to a credit or debit card, it may take additional time for the financial institution to post the refund to the customer’s account. It is advisable for customers to keep an eye on their transactions during this period. For the most accurate and up-to-date information, visiting the current REI website or checking their returns policy page might provide helpful insights....

REI has a well-known satisfaction guarantee that allows members to return items even after use. However, there are specific guidelines It is important to note that this policy is designed for standard use and is not intended for items that have been extensively worn or damaged beyond normal wear and tear. The decision on returns often requires a receipt or proof of purchase, and members should ensure that the items are clean and in a sellable condition. For more specific details regarding any time limits or restrictions on returns, one should check the current policies on REI's website, as they may provide comprehensive guidelines related to returns....

REI offers several shipping options designed to provide flexibility and convenience for its customers. The standard shipping option Shipping costs can vary based on the type of shipping selected, the order total, and promotional offers that may be in effect. Generally, REI provides free standard shipping on orders over a certain amount, which is a great incentive for customers who want to save on shipping costs. For orders below that threshold, a shipping fee may apply, and rates can differ depending on the weight and dimensions of the package. It is also worth noting that REI offers a convenient in-store pickup option, allowing customers to place orders online and then collect them at their local REI store. This service usually incurs no shipping costs and provides the benefit of avoiding delivery delays. For the most accurate and updated shipping information, including costs associated with specific orders, customers are encouraged to check the current web page on rei.com....

REI does not generally offer international shipping. Their primary focus is on providing services and products to customers located...

REI offers a fairly comprehensive warranty policy aimed at ensuring customer satisfaction and product quality. Generally, REI provides When considering a return or exchange, customers are encouraged to have their receipt or proof of purchase ready, as this can facilitate the process. REI aims to prioritize customer experiences and encourages customers to reach out to their local store if they have questions or need clarification on specific items or situations. For the most accurate and updated information, it is advisable to visit the current warranty policy page on the REI website, where customers can find specific details regarding the warranty coverage for various products....

Becoming an REI Co-op member offers numerous benefits that enhance the outdoor experience for individuals and families alike. One of In addition to financial incentives, members enjoy discounts on a wide variety of products and services offered at REI stores and online. This includes access to exclusive sales and promotions tailored specifically for members, allowing them to save on high-quality gear and clothing essential for outdoor activities. Membership also provides access to special events and classes designed to promote outdoor skills and knowledge. These may include workshops on camping, hiking, climbing, or other adventure sports, providing members with opportunities to learn from experts and connect with fellow outdoor enthusiasts. Furthermore, being part of the REI Co-op community fosters a sense of belonging, as members can engage with like-minded individuals who share their passion for outdoor recreation. Overall, REI Co-op membership enhances not only shopping advantages but also community engagement and opportunities for personal growth in outdoor activities. For detailed information about the membership program, visiting the current REI website may be helpful....

REI has a straightforward price match policy designed to ensure that members receive fair pricing on their purchases. According to To qualify for the price match, customers need to present proof of the lower price, which can typically be done by showing an advertisement, a website, or a quote. Additionally, REI does not match prices on clearance items, items sold through auction sites, or items sold by third-party sellers on online marketplaces. Customers can benefit from this policy by ensuring they receive the best value on their purchases while supporting a co-op that prioritizes its members. For more detailed information, including any updates or specific conditions related to the policy, it is advisable to check the current web page dedicated to REI's price match policy....

REI offers various discounts and benefits, but specific discounts for students, military personnel, or seniors are not explicitly listed...

The REI membership program is designed to foster a community of outdoor enthusiasts who share a passion for recreation and adventure. One of the key benefits of membership is the opportunity to earn annual dividends on qualifying purchases. Members receive a percentage of what they spend back as dividends, which can be used for future purchases at REI. Additionally, members have exclusive access to special discounts, sales events, and early access to certain products. The program also includes access to various classes and events organized by REI, focusing on outdoor skills and education. Furthermore, being a member demonstrates a commitment to environmental stewardship, as a portion of each membership fee goes to support conservation efforts. For specific details about the membership and its current offerings, it is a good idea to visit the REI website....

The REI Co-op dividend is a unique benefit that REI offers to its members as a way of sharing the co-op's success and fostering loyalty Essentially, the dividend is based on a percentage of the amount that individual members spend at REI, both in-store and online. The actual percentage can vary each year, but it is typically around ten percent of eligible purchases. This means that if a member has spent a significant amount during the year, the dividend earned can be substantial. At the end of the calendar year, REI calculates the total eligible purchases for each member and then issues dividends, usually in the form of a credit that can be used for future purchases. Members typically receive notification of their dividend via email or through their REI account. It is important to note that dividends are paid out in the following spring, and they can be redeemed for purchases in any REI location or on rei.com. This system not only rewards members for their patronage, but it also encourages them to continue supporting the co-op. Therefore, the more a member shops, the more they stand to benefit from the dividend. For additional details regarding how dividends are calculated or specific eligibility requirements, it might be beneficial to refer to the current REI website....

The process for reserving gear for rent at REI is generally straightforward and user-friendly. Customers typically begin by visiting To reserve gear online, customers would navigate to the rental section on the REI website. From there, they can browse different categories of gear and find specific items they wish to rent. Upon selecting an item, they should be able to view the rental rates, availability, and rental terms. It is important to note the dates for which the gear is needed, as availability may vary based on demand. After selecting the desired rental items and confirming their availability for the chosen dates, customers can proceed to book the gear. This typically involves providing some personal information and a payment method to secure the reservation. For those who prefer renting gear at a physical location, visiting the nearest REI store is a great option. Customers can speak with staff members, receive advice on the best gear for their needs, and reserve items directly in person. For precise details about rental terms or any specific requirements, checking the current web page for relevant information is recommended....

REI regularly hosts seasonal sales and promotions throughout the year that offer great savings on a variety of outdoor gear, apparel, In addition to these annual events, REI also has special promotions that coincide with their membership program. Members can benefit from exclusive discounts, and there are occasions when REI offers special deals or promotions specifically for members. It is important to keep an eye on the REI website and subscribe to their newsletters, as these are efficient ways to stay informed about upcoming sales and promotions. Furthermore, seasonal clearance events can provide excellent opportunities to find discounted items as REI makes room for new inventory. It is advisable to frequently check the current web page at rei.com for details on ongoing sales and promotions, as well as specific dates and participating products....