What is RCN's policy on service outages and repairs?

RCN generally strives to maintain high service reliability and minimal outages for its customers. When a service outage does occur, RCN typically prioritizes timely communication with affected customers. RCN works to ensure that customers are informed of any incidents that may impact their services, including updates on resolution timelines. In many cases, if there is a significant outage, customers may notice notifications through various channels, including their website, social media, or automated messages via phone or email. Regarding repairs, RCN often schedules service appointments based on the urgency of the situation and the availability of technicians. For non-emergency repairs, customers may have the option to select a convenient time slot that fits their schedule. Additionally, RCN may carry out maintenance in a preventive manner, letting customers know in advance when interruptions in service can be expected. If customers experience persistent outages or issues that are not resolved through standard processes, RCN recommends that they refer to their website for guidance on next steps or service restoration efforts. It is advisable for customers to stay updated with any announcements made by RCN, as these can provide insight into ongoing service conditions and repairs.