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Priceline Customer FAQ

Top Answers & How-to Guides

What is Priceline's Phone Number?

The question we are asked most often is about how to talk to Priceline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is travel insurance offered by Priceline?

Priceline does not directly provide travel insurance as a standalone product. However, when you book travel arrangements such as flights, Purchasing travel insurance can be a wise consideration, especially for travelers concerned about potential disruptions to their plans. It is important for customers to closely review the terms and conditions of any travel protection plan before making a purchase to ensure it meets their specific needs. For more information about available travel insurance options or to understand the coverage provided, it is advisable to look at the relevant sections of the Priceline website. There you can find helpful insights regarding what types of coverage may be available and how to include travel protection with your booking. Remember to review any third-party insurance policies carefully to ensure they align with your travel expectations....
Ask any question you have about Priceline customer service, get an answer now.

Recent Priceline Customer Questions

How do I book an hotel reservation

To book a hotel reservation on Priceline, start by visiting the website or app. Enter your destination, check-in and check-out dates, and the number of guests. Browse through the available hotels, comparing prices and amenities. Once you find a hotel that meets your needs, select it to view more details. Click "Reserve" or "Book Now," then follow the prompts to enter your payment information and complete the reservation. You will receive a confirmation via email once your booking is successful.
Asked Nov 16, 2025 9:52 PM

If my flights are cancelled due to government shutdown, will I get a full refund?

Refunds for flights cancelled due to a government shutdown depend on the airline's policies. Typically, airlines may offer full refunds or allow you to change your flight without penalties. It's important to check the specific airline's terms and conditions regarding cancellations.
Asked Nov 7, 2025 8:28 PM

I need to cancel a duplicate reservation

To cancel a duplicate reservation, you can log into your Priceline account, go to your trips, and find the reservation you wish to cancel. Follow the prompts to cancel it. Be sure to check the cancellation policy associated with the reservation, as it may vary. If you encounter issues, refer to the most up-to-date contact information provided on this page for assistance.
Asked Sep 8, 2025 2:07 PM

Can I speak to an agent to update my existing account

Yes, you can speak to an agent to update your existing account. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 6, 2025 6:40 PM

Can I cancel express deal within 24 hr of booking?

Express Deals are non-refundable, which means they cannot be canceled or changed once booked. This policy is part of the savings offered with these deals. Make sure to review all details before completing your reservation to avoid any inconvenience.
Asked Aug 24, 2025 8:01 PM

Help me with my Priceline customer service issue

Payment and Discounts

How Do I Apply a Coupon Code to Priceline?

Priceline Coupon codes are wonderful since they give you a discount on your hotel which makes planning your vacation a bit more stress-free....

Can I use a debit card to make a booking on Priceline?

Yes, a debit card can typically be used to make a booking on Priceline. Many customers prefer using debit cards for their transactions It is also essential to keep in mind that some hotels, airlines, or rental car companies may have specific policies regarding debit card usage. For instance, they might place a hold on funds that is greater than the booking amount, which can temporarily reduce the available balance in the customer's bank account. If you want to find more information about using debit cards for your specific booking, you may want to check the current web page for policies related to payment methods or any restrictions that may apply....

What are Priceline's accepted forms of payment?

Priceline accepts several forms of payment to cater to a wide range of customers. Typically, major credit cards such as Visa, MasterCard,...

Confirmation and Notifications

What Do I Do If I Did Not Get a Confirmation Email from Priceline?

This article describes what to do if you made a purchase via Priceline but did not get a confirmation email from Priceline. Detailed...

What Do I Do If I Didn't Receive My Priceline Confirmation Email?

When paying for something at Priceline.com, you will receive your confirmation immediately after purchase. This is also known as your...

Booking and Reservations

How do I make a booking on Priceline.com?

Priceline offers a simple way to book hotels, flights, cars, and cruises. For hotels, enter your location and dates, follow the prompts...

How do I cancel or change my Priceline reservation?

To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or contact...

What do I do if I have a problem with my Priceline reservation?

Having issues with a Priceline reservation? Customers are allowed to cancel or change their reservations. To cancel a hotel reservation,...

What happens if I miss my flight or train booked through Priceline?

When a traveler misses a flight or train that was booked through Priceline, there are several important aspects to consider. Primarily, It is essential to check the fare rules associated with the original booking, as these rules can vary significantly between airlines. Additionally, travelers should consider the option of standby travel, which some airlines offer, allowing passengers to board a later flight if seats are available. For train services, such as those operated by Amtrak or other rail companies, options may also be limited, and rebooking may be necessary. Generally, travelers should arrive at the departure point well in advance to avoid such situations. In cases where a traveler believes the missed transportation was due to factors beyond their control, it may be worthwhile to contact the airline or train service for clarification on potential options or compensation. Detailed information about missed flight or train procedures can often be found directly on Priceline's website, including their policies and recommendations for travelers facing this unfortunate scenario....

Refunds and Disputes

How to dispute a charge from Priceline?

Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing with their...

What is Priceline's refund policy?

Priceline's refund policy can vary depending on the type of reservation made, such as hotels, flights, car rentals, or vacation packages. For hotel bookings, Priceline often features both non-refundable and refundable options. Non-refundable bookings typically do not allow for any refunds once the reservation is confirmed. On the other hand, refundable bookings can often be canceled within a specified time frame without incurring a cancellation fee, but it is essential to review the specific cancellation policy at the time of booking since it can differ between hotels. When it comes to flights, Priceline's refund policies will depend on the airline's own regulations. Many discounted airfare tickets are non-refundable, while some may offer partial refunds or credit for future travel, particularly if canceled within the airline's acceptable time frame. For car rentals and vacation packages, Priceline may also have varied policies based on the rental agency or the terms of the package deal. It is always advisable for customers to carefully read the details of the reservation policies before completing their booking. For the most accurate and up-to-date information regarding a specific reservation or to find additional guidance, it is wise to refer to the current web page where contact information may be available for further assistance....

Express Deals and Insurance

Can I make changes to my Priceline reservation after the check-in date?

Making changes to a Priceline reservation after the check-in date can be quite complex. Generally, once a traveler has checked in, For hotel reservations, most establishments do not allow for modifications or cancellations after check-in. If you find yourself needing to change a flight reservation after check-in, it may depend on the airline's policies, and you might find yourself facing additional fees or restrictions. For more specific guidance based on your individual reservation, it would be beneficial to check the original confirmation details provided at the time of booking. They may include information on policies regarding changes. Additionally, visiting the current Priceline web page will give you access to customer service options where you may find more assistance or clarification regarding your situation....

What is the Priceline Express Deals program?

The Priceline Express Deals program is a feature offered by Priceline that allows travelers to access discounted rates for hotels, When utilizing Express Deals, users can browse various options based on their desired location and dates. The available deals display general information such as the star rating of the hotel, the amenities offered, and the area in which the hotel is located. However, the specific hotel name remains concealed until the booking is confirmed. This allows users to benefit from lower prices, as hotels often provide discounted rates to fill their rooms. It is essential to note that Express Deals come with certain restrictions, such as non-refundable rates and limited changes to bookings. Travelers should review the terms and conditions carefully before completing their purchases. The motivation behind Express Deals is to create an appealing opportunity for cost-conscious travelers who prioritize savings over specific brand preferences. To learn more about this program or explore current deals, individuals may find it helpful to visit the Priceline website for up-to-date information....

Is travel insurance offered by Priceline?

Priceline does not directly provide travel insurance as a standalone product. However, when you book travel arrangements such as flights, Purchasing travel insurance can be a wise consideration, especially for travelers concerned about potential disruptions to their plans. It is important for customers to closely review the terms and conditions of any travel protection plan before making a purchase to ensure it meets their specific needs. For more information about available travel insurance options or to understand the coverage provided, it is advisable to look at the relevant sections of the Priceline website. There you can find helpful insights regarding what types of coverage may be available and how to include travel protection with your booking. Remember to review any third-party insurance policies carefully to ensure they align with your travel expectations....
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