What happens if my Presto card stops working?

If a Presto card stops working, it can be a frustrating experience for the cardholder. First, it is advisable to check the card balance and status through the Presto website or mobile app, as this can provide information on whether the card may need a simple recharge or if there is another issue. If the card does not respond at the fare gate or on a card reader, it could indicate a malfunction or physical damage to the card itself. In such cases, the user should consider replacing the card, especially if it has been in use for an extended period. Presto cards can wear out over time, and a new card can be more reliable. The cardholder may visit a Presto customer service outlet, where they can obtain a replacement card. It is also important to note that the replacement process may require the user to provide their existing card and any associated pertinent information. For specific guidelines and options related to broken or malfunctioning cards, users are encouraged to consult the relevant sections on the official Presto website. The site contains current information on card replacements, customer service locations, and other helpful resources for Presto cardholders.