How can I report a lost or stolen Presto card?

Asked 4 months ago
To report a lost or stolen Presto card, the process is relatively straightforward. It is important for users to act quickly to prevent unauthorized use of the card. First, individuals should visit the official website of the Presto program. There, they will find a dedicated section for managing their Presto card account. Once on the website, users should log into their account. If they do not have an account, it may be necessary to create one to access specific features, including reporting a card as lost or stolen. After logging in, there will typically be options available to report the situation. Users should follow the prompts provided to deactivate the card so that it cannot be used by anyone else. In some cases, individuals may also want to check for a customer service phone number on the Presto website, where they may receive further assistance. After reporting the card, users can request a replacement card, assuming they are enrolled in the Presto card program. Remember, it is advisable to review the policies related to lost or stolen cards to understand any potential fees or timelines for replacements.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 31, 2025

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