PoshMark Customer FAQ

Poshmark sellers typically ship orders within a few days, but delays can occur. Orders over $500 are sent to headquarters for authenticity...

Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and Authenticate....

Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a refund,...

Yes, it is possible to cancel an order on Poshmark, but there are specific conditions that apply. If you have purchased an item but It is important to be aware that cancellations can impact both buyers and sellers. For buyers, it is advisable to carefully consider the purchase before finalizing it, and for sellers, timely shipping is encouraged to maintain positive ratings. If you find yourself needing to cancel an order, you may want to review the cancellation policies outlined in the Poshmark Help Center or similar resources available on the website. For the most accurate and current information, visiting the relevant section of the Poshmark website is recommended....

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark website...

To change your Poshmark account information, you can follow a few simple steps. First, open the Poshmark app or visit the Poshmark Additionally, if you need to change your email address or password, you will find those options within the account settings section. After making your desired changes, be sure to save them to ensure they are updated in your account. It is always wise to check the current web page for the latest guidance or support information, as specific features may change over time....

To delete a Poshmark account, the user must first navigate to the account settings within the Poshmark app or website. Once in the...

Posh Credits are a special currency used within the Poshmark marketplace that allow users to make purchases without using traditional To use Posh Credits, a user needs to have a sufficient balance available in their account. When making a purchase, Poshmark will automatically apply any available Posh Credits to the total cost of the transaction. This means that users can enjoy discounts or even obtain items at no cost, depending on the amount of credits they have accrued. It is important to note that Posh Credits can only be used for purchases on the Poshmark platform and cannot be exchanged for cash or transferred to other users. Additionally, if a user has credits, they can also utilize other payment methods to cover any remaining balance if the price of the item exceeds their Posh Credits. For any further details or specific inquiries about Posh Credits, one may want to explore Poshmark's official website, where current information and potential updates can be found....

Poshmark accepts several payment methods to ensure a seamless shopping experience for users. Buyers can use major credit cards such...

On Poshmark, the purchase price listed for an item does not include shipping. When a buyer decides to purchase an item, they will need Once an item is purchased, the shipping fee is automatically calculated and added to the total amount for the transaction at checkout. Poshmark also provides a shipping label that sellers can print and use to ship the item to the buyer. This seamless process makes it easy for both buyers and sellers to understand and manage shipping fees effectively. Should you require more specific information or details regarding shipping, you may want to check the current Poshmark website for further guidance....

PoshMark's pricing structure is designed to be straightforward, allowing sellers to easily set prices for their items while providing Once an item is sold, PoshMark takes a commission based on the sale price. For items sold for less than twenty dollars, PoshMark retains a flat commission of two dollars and ninety-eight cents. For items priced at twenty dollars or more, PoshMark takes a commission of twenty percent of the sale price. This commission structure incentivizes sellers to price their items competitively while ensuring that PoshMark remains sustainable and continues to support the marketplace. Buyers should also be aware that shipping costs may be added to the item price. PoshMark provides a standard shipping rate which is often incorporated into the overall transaction cost. In most cases, the seller is also provided with a prepaid shipping label, simplifying the process of sending items to buyers. It is important for both buyers and sellers to review the specific pricing details and policies on the PoshMark website, as this will ensure they have the latest information about any updates or changes. Overall, PoshMark offers a user-friendly experience for both parties involved in transactions, making it accessible for a wide range of users....

Posh Protect is a feature offered by Poshmark to ensure a secure and satisfactory shopping experience for users on the platform. It The process begins when a buyer receives an item they purchased. Upon receiving the package, the buyer has a specific window of time, usually three days, to inspect the item. During this inspection period, the buyer can confirm whether the item matches the description provided in the listing. If the item is not as expected, the buyer can initiate a return through the Poshmark app or website. If a return is initiated, Poshmark will provide a prepaid shipping label, allowing the buyer to send the item back at no additional cost. Once Poshmark receives the returned item and verifies that it meets the return criteria, the buyer’s payment will be refunded. This process helps to ensure that buyers feel secure in their purchases, knowing that they have recourse in case of issues. It is important for users to remember that to qualify for Posh Protect, the item must be returned in the same condition it was received, and the return must be initiated within the specified time frame. For more specific details regarding Posh Protect, including any updates or changes, it may be beneficial to refer to the official Poshmark website....

If an individual encounters an issue with a buyer or seller on the Poshmark platform, there are several steps that can be taken to In the event that direct communication does not lead to a satisfactory resolution, Poshmark has established guidelines and support resources to assist users. It is beneficial to review the Help Center on the current Poshmark website, where numerous articles and FAQs are available. These resources cover a wide range of topics related to buyer and seller interactions and provide insights on how to handle specific situations. Additionally, if the situation remains unresolved, users can take further action by following Poshmark’s official procedures for reporting issues. These procedures typically involve detailing the nature of the problem and submitting it through the appropriate channels. It is essential to familiarize oneself with the policies and guidelines outlined by Poshmark to ensure a clear understanding of rights and responsibilities within the marketplace....

Yes, there are specific restrictions on what can be sold on PoshMark to ensure a safe and enjoyable shopping experience for all users. Additionally, animals, food items, and personal hygiene products are also not allowed on the platform. Furthermore, PoshMark reserves the right to remove listings that it deems inappropriate or that violate its policies. It is essential for sellers to familiarize themselves with PoshMark's official guidelines and community standards to ensure compliance when creating listings. To help maintain the integrity of the marketplace, PoshMark encourages sellers to provide accurate descriptions and representations of their products. This not only builds trust among buyers but also enhances the overall shopping experience on the platform. For the most current and detailed information regarding the specific restrictions and guidelines, it is advisable to review the appropriate sections on the PoshMark website or within the app. This will help sellers avoid issues and create a successful selling experience on PoshMark....

Yes, an item that has not sold on the Poshmark marketplace can be relisted. Poshmark provides sellers with the option to take items...