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Planet Fitness Customer FAQ

Top Answers & How-to Guides

What is Planet Fitness's Phone Number?

The question we are asked most often is about how to talk to Planet Fitness customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access to Planet Fitness?

Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you...

What are the penalties for cancelling my Planet Fitness membership early?

When a member decides to cancel their Planet Fitness membership early, the specific penalties or fees may vary depending on the type For monthly memberships, members often have the option to cancel at any time without incurring a penalty, provided they comply with the cancellation protocol specified in their agreement. It is important to note that members may need to submit a written cancellation request or follow specific steps through the Planet Fitness App or website. In the case of annual memberships, members should be aware that they may be subject to an early termination fee if they decide to cancel before the agreement period has been completed. This fee amount can vary based on the location and the terms of the membership agreement. For precise details on penalties for cancelling an early membership, it is advisable to review the membership agreement or to look for specific cancellation policies on the current Planet Fitness website. This will provide the most accurate and up-to-date information regarding membership cancellation....
Ask any question you have about Planet Fitness customer service, get an answer now.

Recent Planet Fitness Customer Questions

Can my guest use my amenities at any planet fitness

Guests can use your home club amenities when they visit with you. However, if they are using a different Planet Fitness location, they would need a specific guest pass for that gym to access the amenities. It's important to check the guest policy for that location as it may vary.
Asked Jan 10, 2025 3:28 PM

I was ban from one planet fitness am i able to go another planet fitness

If you have been banned from one Planet Fitness location, it typically applies to that specific gym. However, policies may vary by location, so we cannot guarantee access to another club. Each gym has its own management and rules regarding memberships and bans.
Asked Sep 20, 2024 4:39 AM

I want to cancel my account planetfitness

To cancel your Planet Fitness account, you typically need to visit your home club in person. Bring a valid ID and speak to a staff member about the cancellation process. If you're a member who signed up online, you may have the option to cancel through your online account. Make sure to review any terms or conditions regarding cancellation to avoid unexpected fees.
Asked Sep 12, 2024 7:38 PM

Report a rude manager behavior or judgementAl

We're sorry to hear that you had an unpleasant experience at one of our Planet Fitness locations. Do keep in mind that Planet Fitness prides itself on maintaining a Judgement Free Zone for all members. To report an issue, you can go directly to the 'Contact Us' link available on this page. There you'll find a form where you can submit your complaint. Give as much detailed information as possible so that your complaint can be properly addressed. Rest assured, your feedback is important to us as we strive to maintain a positive environment for everyone.
Asked May 17, 2024 12:53 AM

Help me with my Planet Fitness customer service issue

Membership Benefits

What Is the Planet Fitness Cancellation Policy?

This easy to follow guide explains the cancelation policies for Planet Fitness memberships. If you are considering terminating your...

What are the benefits included in an upgraded membership at Planet Fitness?

An upgraded membership at Planet Fitness typically offers several enhanced benefits that provide additional value to members. One of Another key advantage is the offering of benefits such as unlimited tanning and access to massage chairs and HydroMassage beds, which can enhance the overall workout experience and aid in recovery. Additionally, upgraded members often receive discounts on various products and services, making it easier to maintain a healthy lifestyle outside of the gym. The upgraded membership may also include access to additional training programs or classes, allowing members to take advantage of group fitness sessions that cater to different fitness levels and interests. Personal training sessions may also be available at a discounted rate, giving members the opportunity to receive personalized guidance in their fitness journey. Overall, an upgraded membership at Planet Fitness can enhance the gym experience by providing more options, convenience, and value for members looking to maximize their fitness regimen. It is always a good idea for individuals to check the official website or their local club for the most current details and specific benefits related to upgrades, as offerings may vary by location....

Membership Management

How Do I Join Planet Fitness?

Exercises, including gym workout sessions and healthy feeding habits, usually form an integral part of our overall health and physical...

How Do I Cancel My Planet Fitness Membership?

This simple guide outlines how Planet Fitness members can cancel their membership. If you need to terminate your contract with Planet...

How Do I Freeze My Planet Fitness Gym Membership?

Freezing your gym membership can be a simple process or a daunting task, depending on how you handle the situation. At GetHuman, we...

How Do I Move My Planet Fitness Membership?

Planet Fitness is a popular American-based gym chain that takes pride in the 'Judgement-Free Zone' approach. With a low monthly-rate,...

Can I transfer my membership to a different Planet Fitness location?

Yes, it is possible to transfer a Planet Fitness membership to a different location, but certain conditions must be met. Typically,...

Fees and Charges

How Much Does an Upgraded Membership Cost at Planet Fitness?

The average cost for an upgraded membership at Planet Fitness is $21.99 per month and $12 for signing up. The Black Card membership...

What is the cost to freeze my Planet Fitness membership?

Planet Fitness typically allows members to freeze their memberships for a certain period, usually ranging from one to three months....

Are there any penalties for cancelling my Planet Fitness membership early?

When it comes to canceling a Planet Fitness membership early, it is important to understand the membership agreement and terms of service. For those who have signed a one-year contract, early cancellation may result in penalties or fees. These fees vary based on the specific location and membership type. In many cases, members may have to pay a certain amount equal to the remaining balance of their contract. It is advisable for members to review their membership agreement thoroughly to understand all terms, fees, and conditions regarding early cancellation. If an individual is unsure about the specifics of their situation, they may want to check the current web page for any additional, detailed information on memberships and cancellations....

What are the penalties for cancelling my Planet Fitness membership early?

When a member decides to cancel their Planet Fitness membership early, the specific penalties or fees may vary depending on the type For monthly memberships, members often have the option to cancel at any time without incurring a penalty, provided they comply with the cancellation protocol specified in their agreement. It is important to note that members may need to submit a written cancellation request or follow specific steps through the Planet Fitness App or website. In the case of annual memberships, members should be aware that they may be subject to an early termination fee if they decide to cancel before the agreement period has been completed. This fee amount can vary based on the location and the terms of the membership agreement. For precise details on penalties for cancelling an early membership, it is advisable to review the membership agreement or to look for specific cancellation policies on the current Planet Fitness website. This will provide the most accurate and up-to-date information regarding membership cancellation....

Customer Support

How do I log a complaint with Planet Fitness?

Planet Fitness members with a Black Card have access to all club amenities and 2,500 locations. Benefits include personalized programs,...

How Do I Report an Overcharge to Planet Fitness?

You can dispute a Planet Fitness charge through any of the following methods by following these helpful tips.

How Do I Get Planet Fitness to Refund a Charge?

To request a refund from Planet Fitness, start by logging into your account on their website. Check your membership details and look...

How Do I Recover My Account Access to Planet Fitness?

Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you...
We look to the Planet Fitness issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Planet Fitness issues reported to GetHuman
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