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Pitney Bowes Inc. Customer FAQ

Top Answers & How-to Guides

What is Pitney Bowes Inc.'s Phone Number?

The question we are asked most often is about how to talk to Pitney Bowes Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up a Pitney Bowes shipping account?

Setting up a Pitney Bowes shipping account is a straightforward process that involves a few key steps. First, you will need to visit After you have filled in the required fields, you may need to agree to the terms and conditions presented during the signup process. Once your information has been submitted, you should receive a confirmation email or notification that your account has been created successfully. Depending on the specific shipping services you wish to use, you might also need to set up additional preferences or link a payment method to facilitate shipping transactions. It is important to explore the various features that Pitney Bowes offers for shipping, such as tracking, postage options, and integration with e-commerce platforms. For detailed instructions or assistance, you may want to refer to the help section on their website....

How do I set up a Pitney Bowes shipping account?

Setting up a Pitney Bowes shipping account is a straightforward process that involves a few key steps. First, you will need to visit After you have filled in the required fields, you may need to agree to the terms and conditions presented during the signup process. Once your information has been submitted, you should receive a confirmation email or notification that your account has been created successfully. Depending on the specific shipping services you wish to use, you might also need to set up additional preferences or link a payment method to facilitate shipping transactions. It is important to explore the various features that Pitney Bowes offers for shipping, such as tracking, postage options, and integration with e-commerce platforms. For detailed instructions or assistance, you may want to refer to the help section on their website....
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Recent Pitney Bowes Inc. Customer Questions

no connection with mail machine

If your Pitney Bowes mailing machine displays "no connection," it may be due to network issues or device malfunction. Firstly, check your internet connection, ensure your cables are securely plugged in, and reboot your modem-router. If the error persists, you may need to check your device's communication settings or perform a soft reset. Check your machine's mode of connectivity too - it might be network (LAN), WiFi, or analogue phone line. Set it according to your preference. If still unresolved, the issue may be due to internal malfunctions and you'll possibly need professional help to troubleshoot this error.
Asked Mar 1, 2024 7:23 PM

Help me with my Pitney Bowes Inc. customer service issue

Order and Shipping

How can I track the status of my order?

Tracking the status of an order with Pitney Bowes generally involves a few straightforward steps. Typically, customers receive an order If you have this tracking number, you can visit the Pitney Bowes website and navigate to the relevant tracking section. Here, you can input your tracking number to get the latest status updates on your shipment. It is also common for shipping providers to offer real-time tracking features, allowing customers to see their package's location and expected delivery date. If you do not have a tracking number or are unable to find your order status through these means, checking the account section of the Pitney Bowes website, if you created an account, can also provide information regarding your order history and current orders. For the most accurate and timely updates, it is advisable to refer to the specific web page for any changes or additional information related to tracking orders....

Does Pitney Bowes Inc. offer international shipping?

Yes, Pitney Bowes Inc. does offer international shipping services. They provide a range of solutions that facilitate the shipment of The company understands the complexities involved in shipping goods worldwide and has built a robust network to support businesses in navigating these challenges. Their offerings include options for various shipping carriers, allowing businesses to choose the most cost-effective and reliable method for their needs. Furthermore, Pitney Bowes provides tools that help businesses manage international shipping logistics, which can significantly enhance operational efficiency. For anyone looking for more detailed information on the specific international shipping options available, it is advisable to visit the official Pitney Bowes website. The site includes comprehensive resources and may provide insight into the latest services and tools tailored for international shipping requirements....

Can I cancel or modify my order after it has been placed?

Once an order has been placed with Pitney Bowes, the ability to cancel or modify it can depend on the specific terms and conditions For the most accurate and up-to-date information regarding order cancellation or modification, it is advisable to refer to the order confirmation email or review the specific policies outlined on the Pitney Bowes website. This will provide guidelines on how to proceed with your request. If you have additional questions or need further assistance, exploring the relevant sections on the current web page of Pitney Bowes can be beneficial. There you may also find contact information for customer support should you need more personalized help....

What is the typical delivery time for Pitney Bowes Inc. orders?

The typical delivery time for orders placed through Pitney Bowes Inc. can vary depending on several factors, including the type of...

How do I set up a Pitney Bowes shipping account?

Setting up a Pitney Bowes shipping account is a straightforward process that involves a few key steps. First, you will need to visit After you have filled in the required fields, you may need to agree to the terms and conditions presented during the signup process. Once your information has been submitted, you should receive a confirmation email or notification that your account has been created successfully. Depending on the specific shipping services you wish to use, you might also need to set up additional preferences or link a payment method to facilitate shipping transactions. It is important to explore the various features that Pitney Bowes offers for shipping, such as tracking, postage options, and integration with e-commerce platforms. For detailed instructions or assistance, you may want to refer to the help section on their website....

Product Information

Where can I find information about Pitney Bowes Inc.'s products and services?

To find information about Pitney Bowes Inc.'s products and services, the best resource is their official website, www.pitneybowes.com. In addition to product descriptions, the site often contains case studies, customer testimonials, and valuable resources that can help potential customers understand how to utilize their services for improved business operations. Furthermore, the website typically includes a support section where you may find answers to frequently asked questions, user guides, and articles on product features and best practices. If you require specific details that are not readily available, you may look for contact information on the website, which can guide you to the appropriate resources or departments for further assistance....

What is Pitney Bowes Inc.'s warranty policy for their products?

Pitney Bowes Inc. offers a warranty policy for their products that generally covers defects in materials and workmanship under normal It is important to note that the warranty usually does not cover damages resulting from improper use, accidents, or unauthorized repairs. Customers are often advised to refer to the documentation that comes with their specific product, as it will provide tailored information about the warranty terms applicable to that item. Additionally, if a problem arises during the warranty period, customers can expect available support from Pitney Bowes, which may include repair or replacement of the product at no additional cost. For the most accurate and detailed information, it is always best to consult the product packaging or the user manual that accompanies the product itself. The official Pitney Bowes website is also a valuable resource for contacting them directly or for obtaining further information about specific products and their warranty coverage....

What types of services are available for small businesses?

Pitney Bowes Inc. offers a variety of services designed specifically to cater to the needs of small businesses. One of the most notable Additionally, Pitney Bowes provides integrated technology solutions that assist businesses in tracking their shipments and managing logistics more effectively. This can be particularly beneficial for small businesses aiming to enhance their operational efficiencies and improve customer satisfaction. Another important area is the software offerings, which include tools for customer communication and data management. These solutions enable small businesses to engage with their customers more effectively and analyze complex data to make informed decisions. Moreover, Pitney Bowes offers services related to direct mail marketing, helping small businesses reach their target audiences effectively and affordably. The emphasis on ease of use and integration into existing business processes makes these services accessible to small enterprises. For more specific information about the range of services available, it is advisable to explore the appropriate sections on the Pitney Bowes website....

Are there any training resources for using Pitney Bowes Inc. products?

Pitney Bowes Inc. offers a variety of training resources tailored to users of their products and services. These resources aim to help...

What should I do if I receive a defective product from Pitney Bowes Inc.?

If you receive a defective product from Pitney Bowes Inc., it is essential to follow a few steps to address the issue effectively. If you confirm that the product is defective, the next step is to review the return policy that accompanies the product. Typically, Pitney Bowes provides specific guidelines about returns and exchanges, and it helps to be familiar with those policies. You should gather any relevant documentation, such as your purchase receipt or order confirmation, as this information is often required during the return process. Next, visit the Pitney Bowes website to find detailed information regarding returns, including how to submit a return request or initiate a replacement. The website may also offer customer support options to assist you further. If necessary, consult the customer service section for additional contact information or guidance. Remember to act promptly, as most return policies have a limited time frame for reporting defective items....

Payment and Returns

What are the payment options available when purchasing from Pitney Bowes Inc.?

Pitney Bowes Inc. offers a variety of payment options to accommodate customers when making purchases. Typically, customers can utilize...

What is the return policy for Pitney Bowes Inc. products?

The return policy for Pitney Bowes Inc. products is designed to provide customers with a clear understanding of the process and requirements It is important for customers to keep their receipts or proof of purchase, as this documentation is often required to process a return. In many cases, customers may need to obtain a return authorization number before sending back items, which can typically be done through the Pitney Bowes website or customer service portal. The shipping costs associated with returning products may be the responsibility of the customer unless the return is due to an error on the part of Pitney Bowes. For the most accurate and detailed information regarding the return policy, customers are encouraged to check the current web page or review the terms outlined at the time of purchase. This will ensure that they have the most up-to-date information regarding specific products and any associated conditions that might apply....

Are there any discounts or promotions available for Pitney Bowes Inc.'s products?

Pitney Bowes Inc. frequently offers various promotions and discounts on their products and services. However, the specific details It is advisable to check the current promotions directly on the Pitney Bowes website. The website often contains up-to-date information on any ongoing sales or special offers available at that time. You may also find details about loyalty programs or referral incentives that can provide further savings. If you are interested in a specific product, it can be helpful to look closely at the product page, as any applicable discounts may be mentioned there. Keeping an eye on announcements or newsletters from Pitney Bowes can also ensure you do not miss out on any savings opportunities....

Can I purchase postage online through Pitney Bowes Inc.?

Yes, it is possible to purchase postage online through Pitney Bowes Inc. The company provides various solutions that allow customers...

Company Policies

What is Pitney Bowes Inc.'s policy on data security and privacy?

Pitney Bowes Inc. is committed to maintaining the highest standards of data security and privacy. The company understands the importance The company utilizes a variety of measures to ensure the security of data. This includes the use of advanced encryption technologies to protect data during transmission, as well as in storage. Additionally, Pitney Bowes has established strict access controls to limit who can view or handle personal data, thereby minimizing potential exposure to security breaches. Furthermore, Pitney Bowes continually reviews and updates its security protocols in response to evolving threats and technological advancements. This proactive approach enables the company to adapt to the ever-changing landscape of data security risks and maintain a secure environment for its operations and services. In terms of privacy, Pitney Bowes complies with all applicable laws and regulations related to data protection, which includes obtaining consent from individuals when collecting personal information and being transparent about how that data is used. Customers can find detailed information about Pitney Bowes' data security and privacy policies on their official website under the privacy policy section. This section often provides insights into data collection, usage, and the measures taken to protect personal information....

Where can I find information about career opportunities at Pitney Bowes Inc.?

Information about career opportunities at Pitney Bowes Inc. can typically be found on their official website. The careers section is...
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