What should I do if I received the wrong item?

If you have received the wrong item from Pinmart.com, the first step is to carefully review the order details on the packing slip that accompanied your shipment. This will help determine if there was a mistake in the order or if the item was shipped incorrectly. Next, it is important to take note of the item received and compare it to what was ordered. The website typically has a return or exchange policy that guides customers on how to proceed with such situations. It is advisable to check the current web page for relevant instructions regarding returns or exchanges, as they may vary. Usually, customers are required to contact the company to initiate the return process. They might request information such as your order number, photographs of the received item, or a description of the error. Following the proper procedures will ensure a smooth resolution to your issue.