What is the return policy?

PinMart has a customer-friendly return policy that aims to ensure satisfaction with every purchase. Generally, customers can return items within a specified period following the receipt of their order, typically within thirty days. The returned items must be in their original packaging and condition to be eligible for a refund or exchange. Customized products, however, typically do not qualify for return unless they are defective or were incorrectly produced. When initiating a return, customers are advised to include their order number and any relevant details to facilitate the processing. In some instances, customers may be required to cover the return shipping costs, particularly if the return is not due to a defect or error. Refunds are generally processed promptly once the returned items have been received and inspected. For the most accurate and detailed information regarding specific situations, return conditions, and any updates to the policy, customers are encouraged to visit the specific section of the PinMart website dedicated to their return policy. There, customers will find comprehensive guidance, including any changes that may have been implemented since the last purchase.