What should I do if I received a damaged item?

If you receive a damaged item from Pinkmascara.com, it is important to act quickly to address the situation. First, you should carefully examine the item and take pictures of any visible damage. This visual documentation will be helpful when you report the issue. Next, you should refer to the return and exchange policy available on the specific web page of Pinkmascara.com. This policy will outline the steps you need to take in the event of receiving a damaged item. Typically, you will need to begin by contacting customer service to report the damage. When doing so, make sure to provide the necessary details, including your order number and a description of the damage, along with the photos you took. Following their established procedures is essential for ensuring a smooth return or exchange process. It is always advisable to complete this process as soon as possible to avoid any potential issues with time limits on returns or exchanges. For specific contact information and additional details, you may want to check the relevant section of the Pinkmascara.com website. This will guide you in resolving the matter effectively.