What is your return policy?

Pinkmascara.com offers a return policy designed to ensure customer satisfaction while also maintaining clarity in the return process. Generally, items purchased from Pinkmascara.com are eligible for return within a specified time frame, typically ranging from fourteen to thirty days after the customer receives the order. However, it is essential to note that this time frame can vary based on specific promotions or sales events. To qualify for a return, items should ideally be in their original condition, which means they should be unworn, unwashed, and with all original tags and packaging intact. Certain categories of products, such as intimate apparel or special clearance items, may have more stringent return restrictions. Customers are typically responsible for the return shipping costs unless the return is due to an error on the part of Pinkmascara.com, such as sending the wrong item or a defective product. In such cases, the company may cover the shipping expense. Once the returned item is received and inspected, refunds usually take a few business days to process. The amount refunded will generally be credited back to the original payment method used for the purchase. It is advisable for customers to refer to the return policy details available on the Pinkmascara.com website for the most accurate and up-to-date information, as policies can evolve.