Updated

PictureFrames.com Customer FAQ

Top Answers & How-to Guides

What is PictureFrames.com's Phone Number?

The question we are asked most often is about how to talk to PictureFrames.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer any eco-friendly frame options?

PictureFrames.com is known for its commitment to sustainability and offers a selection of eco-friendly frame options. These options...
Ask any question you have about PictureFrames.com customer service, get an answer now.

Frame Options

What types of frames are available on PictureFrames.com?

PictureFrames.com offers a wide variety of frame types to suit different styles and preferences. Customers can find an extensive selection Additionally, PictureFrames.com features an assortment of specialty frames, including gallery frames that are ideal for showcasing a collection of images together, along with custom frames that can be tailored to specific dimensions and design requirements. There are also frames designed for specific art forms, such as canvas prints and shadow boxes, which are perfect for displaying dimensional objects or treasured memorabilia. For those seeking a more personalized touch, PictureFrames.com allows customers to customize their framing options further with different matting choices, glass types, and frame styles. With such a diverse range of options available, it is easy to find the perfect frame to elevate any piece of art or photograph. Browsing the current web page can provide additional insights into the latest offerings and selections....

What materials are the frames made of?

PictureFrames.com offers a wide variety of materials for their frames, catering to diverse tastes and preferences. One of the most Another popular material is metal, which includes aluminum and other alloys. Metal frames are known for their sleek, minimalist look and are often favored for modern designs. This material is particularly strong and can support larger artworks without warping over time. Additionally, PictureFrames.com provides options for frames made of synthetic materials such as polystyrene. These frames are often lightweight and can offer a similar aesthetic to wood or metal at a more accessible price point. It is worth noting that the specific materials available may vary depending on the style of the frame and the current inventory. For a more detailed understanding and to explore the choices available, it is a good idea to visit the current web page and view the offerings there. This will provide you with insight into the different materials, as well as their respective benefits....

Do you offer any eco-friendly frame options?

PictureFrames.com is known for its commitment to sustainability and offers a selection of eco-friendly frame options. These options...

Customization Services

Can I customize the size of a frame?

Yes, customers can customize the size of a frame at PictureFrames.com. They offer a wide range of options that allow individuals to...

Can I personalize frames with engravings or custom designs?

PictureFrames.com offers a variety of customization options for their frames, including the possibility of personalizing with engravings To explore the specific customization features available, it is best to visit the PictureFrames.com website, where the personalization options are outlined in detail. This includes information on the types of engravings that can be added, the font choices, and any design specifications that may be required. Customers often find that adding a personalized element enhances the overall aesthetic and sentiment of the frame, making it more special. If you are considering specific customization requests, reviewing the available options directly on the website will provide the most accurate and relevant information....

What are the benefits of choosing custom frames over standard sizes?

Choosing custom frames over standard sizes offers numerous benefits that cater to individual needs and preferences. One major advantage Additionally, custom framing presents an opportunity for personalization. Individuals can select from a variety of styles, colors, and materials that complement both the artwork and the decor of their space. This level of customization ensures that the frame not only protects the artwork but also enhances its aesthetic appeal. Another significant benefit is the ability to choose from a wider selection of glass options. Custom frames often provide choices like UV-protective glass or non-glare finishes, which can prevent fading and minimize reflections, thereby preserving the quality of the artwork. Furthermore, custom framing encourages the use of archival materials that safeguard the artwork from environmental factors that can cause deterioration. When selecting a custom frame, individuals can discuss their specific needs, ensuring that the chosen materials are suitable for the type of art being framed. Overall, custom frames offer a tailored solution that enhances both the presentation and protection of cherished pieces, making them a worthwhile investment for those who value their artwork. For more information on custom framing options, individuals can explore the current offerings on the relevant web page....

Order Management

What is the return policy for frames purchased on PictureFrames.com?

The return policy for frames purchased on PictureFrames.com typically allows customers to return items within a specified period if...

Is there an option to track my order?

Yes, PictureFrames.com offers the option to track orders. Customers are typically provided with a tracking number once their order...

Can I cancel or make changes to my order after it has been placed?

Once an order has been placed with PictureFrames.com, the ability to cancel or modify it depends on the status of the order. Generally, To determine the specific options available for your order, it is advisable to review any information provided on the PictureFrames.com website regarding order management. They often include an area dedicated to customer service, which may provide details on how to handle situations such as cancellations or modifications. Alternatively, customers can look for information on estimated order processing times, which could give insight into when an order changes from a cancellable stage to a non-cancellable stage. For the most accurate guidance regarding your specific situation, checking the current web page for contact information or any relevant customer service resources may also prove beneficial. Understanding the policies in place will ensure that you have the best possible experience....

Frame Care

Do you offer matting services for frames?

PictureFrames.com does offer matting services for frames. Customers can customize their orders by selecting from a variety of mat colors...

How do I clean and maintain my frames?

Cleaning and maintaining picture frames is essential for ensuring that they look their best and last for many years. To keep frames If the frame has glass or acrylic glazing, clean it with a suitable glass cleaner or a mixture of water and vinegar. Apply the solution to the cloth rather than directly onto the glass to prevent liquid from seeping into the frame edges. For framed pieces in high humidity areas, regular checks for signs of moisture damage, like mold or warping, can help identify potential issues early. As an added tip, avoid placing framed pieces in direct sunlight to prevent fading and discoloration. PictureFrames.com offers a range of frames that might require specific care based on their materials, so it is beneficial to refer to their website for more detailed recommendations tailored to specific products....

Payment and Shipping

Can I order frames in bulk?

Yes, customers can order frames in bulk from PictureFrames.com. They offer a wide variety of frame styles and sizes, allowing for customization...

What payment methods are accepted on PictureFrames.com?

PictureFrames.com offers a variety of payment methods to ensure a convenient shopping experience for its customers. Generally, accepted It is important for customers to check the specific payment methods available at the time of checkout, as options may vary based on promotions or other factors. For the most accurate and up-to-date information regarding accepted payment methods, it is advisable to refer to the company's website or look at the checkout page during the purchasing process....

Do you offer international shipping?

PictureFrames.com is known for providing a variety of framing solutions tailored to different customer needs, including options for...

Are there any discounts or promotions available for frames on PictureFrames.com?

PictureFrames.com often provides a variety of discounts and promotions on their picture frames and related products. These can include...

Help me with my PictureFrames.com customer service issue

Ask any question you have about PictureFrames.com customer service. We will do our best to get you answers right away.
We look to the PictureFrames.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PictureFrames.com issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated