What should I do if my bill seems unusually high?

If a customer finds that their Philadelphia Gas Works bill appears unusually high, there are several steps that can be taken to investigate and address the issue. First, it is important to review the bill closely to understand the charges and the timeframe of usage. Sometimes, natural variations in consumption due to colder weather, increased usage, or even billing errors can contribute to higher charges. Comparing the current bill with previous months or the same month from the previous year could provide some context. Additionally, customers should check for any leaks or inefficiencies in their gas appliances. It may be helpful to perform a home energy audit to identify areas where energy is being wasted. The Philadelphia Gas Works website often features resources on energy efficiency and troubleshooting high bills. Customers can consult that for further guidance and information regarding energy-saving tips. If uncertainties remain, customers may seek ways to clarify the situation, which could include exploring available consumer assistance programs or checking for rate changes that might have affected the billing.