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Perry Ellis Customer FAQ

Top Answers & How-to Guides

How do I Contact Perry Ellis Customer Service?

The question we are asked most often is about how to talk to Perry Ellis customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide care instructions for your clothing?

Yes, Perry Ellis does provide care instructions for their clothing. Care instructions are essential to keeping garments in good condition,...
Ask any question you have about Perry Ellis customer service, get an answer now.

Recent Perry Ellis Customer Questions

I placed my order 3 weeks ago , I still have not received any update

We understand that it can be concerning not to receive updates on your order. There is a link to the most up-to-date contact information right here on this page where you can reach out for assistance regarding your order status.
Asked Mar 24, 2025 2:23 PM

Mi pedido sale entregado pero lo han enviado en una dirección errónea ORDER WPE972488

Lo siento por cualquier inconveniente que esto pueda haber causado. Los detalles sobre los pedidos y las direcciones de envío deben ser precisas al momento de la salida. Si tus artículos fueron enviados a una dirección incorrecta, te sugerimos que te pongas en contacto con el servicio de mensajería correspondiente. Desde aquí, no podemos acceder a los detalles del pedido o cambiar la dirección de entrega después de que el pedido ha sido enviado. Por favor, verifica doblemente su dirección de envío cuando realice un pedido en el futuro para evitar estos problemas.
Asked Feb 27, 2024 5:54 PM

Help me with my Perry Ellis customer service issue

Order Tracking and Modification

How can I track my order?

To track an order from Perry Ellis, customers typically have several options available to them. Generally, when an order is placed, For those who created an account on the Perry Ellis website during the purchasing process, they may log in to their account to view order details and tracking information directly from their order history. Additionally, some customers may find that the shipping confirmation email contains helpful details about estimated delivery times and any necessary updates. If a customer is looking for additional assistance or specific inquiries regarding their order tracking, they may consider revisiting the official Perry Ellis website for the most up-to-date contact information or support resources. Checking the website will ensure they obtain accurate and current details relevant to their order and any shipping inquiries they may have....

Can I cancel or modify my order after it has been placed?

Once an order has been placed with Perry Ellis, the ability to cancel or modify it largely depends on the status of the order. If an If the order has already been shipped, then it may not be possible to make any modifications or cancellations. In such cases, customers usually have the option to initiate a return once they receive the order, following the return policy provided by Perry Ellis. For specific procedures or details related to order cancellations or modifications, customers may want to look on the official Perry Ellis website, where they can find helpful information regarding their order status and options available to them. This can provide guidance on how to proceed with any changes or inquiries customers may have....

Marketing and Communication

How do I unsubscribe from your mailing list?

To unsubscribe from the mailing list for Perry Ellis, you typically have a couple of steps to follow. Most emails sent by Perry Ellis...

How do I stay updated on new collections?

To stay updated on new collections from Perry Ellis, it is recommended to regularly visit the official website, perryellis.com. The...

Returns and Refunds

What is the return policy?

Perry Ellis has established a return policy that is designed to ensure customer satisfaction. Items purchased from Perry Ellis can For returns, it is essential that customers initiate the process through the proper channels as outlined on the Perry Ellis website. This may involve filling out a return form or using a return label provided by Perry Ellis. Customers should ensure they keep the receipt or proof of purchase, as this is usually required for processing returns. Additionally, returns may not be accepted for certain discounted or final sale items, so customers should review any promotional terms associated with their purchases. Shipping fees incurred during the original purchase are generally non-refundable unless the return is a result of an error on the part of Perry Ellis. It is always advisable for customers to consult the current Perry Ellis website for the most accurate and updated information regarding their return policy, as policies can evolve. This will provide detailed instructions on how to proceed with any returns or exchanges....

What is the process for returning an item?

The process for returning an item purchased from Perry Ellis typically begins with reviewing the specific return policy, which can To initiate the return, a customer usually needs to make sure that the item is in its original condition, which includes being unworn, unwashed, and with any tags still attached. It is advisable to keep the original packaging and receipt as these may be required to complete the return process successfully. Customers may need to fill out a return form, which can sometimes be printed from the website. Next, the customer should package the item securely to prevent any damage during shipping. Shipping costs for returns are often the responsibility of the customer unless the return is due to a defective item or an error on the part of the company. Once the return package is ready, it can be shipped back to the specified return address which is provided either on the return form or on their website. Upon receiving the return, Perry Ellis typically processes the refund or exchange within a set period, accommodating the customer's request as needed. To ensure a smooth return process, it is always a good idea to keep track of the return shipment and to follow any specific guidelines provided on the Perry Ellis website. For further details or assistance, customers might want to explore the customer service section on the current web page....

Payment and Discounts

What payment methods are accepted?

Perry Ellis accepts a variety of payment methods to provide convenience to its customers. Typical payment options include major credit To ensure the most accurate and up-to-date information regarding payment methods, customers are encouraged to visit the official Perry Ellis website. There, they will find detailed information on accepted payment methods, any specific promotional offers, and additional transactional services that may be available. Additionally, the website may provide insights on any security measures in place to safeguard customer's financial information during transactions....

Are there any ongoing promotions or discounts?

Perry Ellis frequently runs promotions and offers discounts on a variety of their products. These promotions can include seasonal sales,...

Can I use multiple discount codes on a single order?

Perry Ellis generally allows only one discount code to be applied per order. This policy is common in the retail industry to maintain...

Shipping Information

Are there any international shipping options?

Perry Ellis offers international shipping options to make its products accessible to customers around the globe. However, the specific It is important for customers to check the details related to their country of residence when placing an order. Perry Ellis usually provides information on their website regarding international shipping, including which countries are eligible and any potential customs duties or taxes that may apply upon arrival. For specific inquiries related to international shipping and to obtain the most accurate information, individuals are encouraged to visit the current web page of Perry Ellis, where all shipping policies and options are outlined. This will ensure that customers have up-to-date and relevant details regarding their international shopping experience....

Are Perry Ellis products available in physical stores?

Perry Ellis products are indeed available in physical stores across a variety of retail locations. The brand has established partnerships Moreover, the availability of specific products may vary from one store to another, so it is a good idea to check with local retailers to confirm if they carry the items you are interested in. Customers can also explore the option of visiting Perry Ellis outlets to discover unique items, often at discounted prices. For those interested in finding the nearest store that carries Perry Ellis products, looking on the current official website may provide valuable information, including store locators and specific retailer partnerships. This way, shoppers can efficiently plan their visits to enjoy the in-person experience of browsing and trying on the latest fashions offered by the brand....

Product Information

Do you offer gift wrapping services?

Perry Ellis does not specifically detail a gift wrapping service on their website. However, many customers appreciate the option to...

What is the sizing chart for your products?

Perry Ellis provides a sizing chart that is designed to help customers find the correct fit for their clothing. The sizing chart typically...

Do you provide care instructions for your clothing?

Yes, Perry Ellis does provide care instructions for their clothing. Care instructions are essential to keeping garments in good condition,...

Loyalty and Privacy

Do you have a loyalty program?

Perry Ellis does provide a loyalty program designed to reward customers for their continued support and engagement with the brand. The details of the loyalty program may vary, so it is important for customers to check the current terms and conditions on the Perry Ellis website or their mobile application. There, individuals can find the most accurate and up-to-date information regarding enrollment, point accumulation, and redemption processes. Participating in the loyalty program can enhance the shopping experience and provide additional benefits for loyal customers who frequently choose Perry Ellis for their apparel needs....

What is your privacy policy?

Perry Ellis International places a high priority on the privacy and security of its customers' information. While I do not have direct Generally, a privacy policy outlines how a company collects, uses, shares, and protects personal information that individuals provide. This can include information such as names, addresses, email addresses, and payment details. Perry Ellis would likely specify the types of information collected, the methods of collection, and the purposes for which the information is used, such as for processing orders, improving customer service, or sending promotional communications when customers opt in. The policy would also describe how customers can update or delete their information, as well as their rights regarding their personal data. Furthermore, it is common for companies to address the security measures implemented to protect customer data from unauthorized access or disclosure. For the most accurate and detailed information regarding Perry Ellis's privacy policy, it is recommended to visit the official Perry Ellis website, where such policies are usually posted. This would ensure that customers can review the latest practices related to their privacy and data security....
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