What is your return or exchange policy?

Pens.com has a well-defined return and exchange policy designed to ensure customer satisfaction. In general, customers can return or exchange any promotional products, including custom pens, within a specific period after receiving their order. Typically, this period is around thirty days, which allows customers ample time to evaluate their purchases. It is important to note that certain conditions must be met for returns or exchanges to be accepted. Items should be in their original condition and packaging, and customers may need to provide proof of purchase to facilitate the process. Additionally, personalized items, such as custom-printed pens, may have different return policies. These items are often non-returnable unless there is an error in production or if they are defective. For the most accurate and up-to-date information on the return and exchange policy, customers should refer to the dedicated section of the Pens.com website. This section typically outlines all relevant details, including the steps to initiate a return or exchange, any potential costs involved, and specific instructions for handling different types of products.