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Payoneer Customer FAQ

Top Answers & How-to Guides

What is Payoneer's Phone Number?

The question we are asked most often is about how to talk to Payoneer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Activate My Payoneer Card?

Upon following the steps above, you will have fully activated your Payoneer card and fully use all their services. Remember, Payoneer...

Why Is My Payoneer Account Blocked?

There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back...
Ask any question you have about Payoneer customer service, get an answer now.

Recent Payoneer Customer Questions

How do I open my account that can’t receive a verification code because of lost network?

If you're unable to receive a verification code due to lost network connectivity, try to reconnect to the network or use an alternative connection method, such as Wi-Fi. If the issue persists, you may want to wait and attempt to receive the code later when the network is stable. Please note that there is a link to the most up-to-date contact information on this page if you need further assistance.
Asked Oct 18, 2025 5:10 AM

Come devo fare per trasferire il saldo nel conto payoneer al mio conto bancario?

Per trasferire il saldo dal tuo conto Payoneer al tuo conto bancario, accedi al tuo account Payoneer e vai alla sezione "Prelievo" o "Transfer to Bank". Seleziona il metodo di prelievo, inserisci l'importo desiderato e fornisci le informazioni necessarie sul tuo conto bancario. Dopo aver confermato il trasferimento, il saldo dovrebbe essere accreditato sul tuo conto bancario entro pochi giorni lavorativi, a seconda del tuo paese e della banca.
Asked Oct 15, 2024 5:50 PM

My account is blocked how do I recover it.I can't sign in to it

If you're unable to sign into your Payoneer account because it's blocked, it's best to immediately contact Payoneer's Customer Care team directly. The team can assist you with verifying your information to regain access to your account. Provide as much detail as possible about your situation to expedite the recovery process. Please note that for your security, Payoneer may temporarily block accounts that detect unusual or suspicious activity.
Asked Apr 18, 2024 2:33 AM

why my balance is disabled in my payoneer account

Your Payoneer balance could be disabled for several reasons such as if Payoneer suspects any fraudulent activity, compliance issues, or you have violated any of their terms of service. It might also happen if you need to update your account information or verify your identity. Often, Payoneer will send you an email detailing the problem and offering steps to resolve it. It's important to check your email and respond to any communications from Payoneer. If you didn't receive such communication, it would be best to contact Payoneer's customer support to get more information on your account status. Always ensure to comply with all of Payoneer's rules and regulations to prevent account difficulties in the future.
Asked Apr 11, 2024 7:44 PM

Please assist with approving invoice sent to verification center on payoneer account

We're sorry, but as an FAQ guide, we don't have the ability to directly assist with approving invoices sent to the Payoneer Verification Center. Please ensure that all the information included on the invoice is correct and clear. Also, ensure that all requested documents have been uploaded, as this will speed up the approval process. Typically, approval can take anywhere from a few minutes to a few days depending on the specifics. If you're having difficulty, it might be helpful to reach out to Payoneer's customer service for further assistance.
Asked Apr 10, 2024 10:56 PM

Help me with my Payoneer customer service issue

Account Management

How Do I Activate My Payoneer Card?

Upon following the steps above, you will have fully activated your Payoneer card and fully use all their services. Remember, Payoneer...

Why Is My Payoneer Account Blocked?

There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back...

How Do I Recover My Username and Password for Payoneer?

This article provides instructions to help you recover your Payoneer username and password if you cannot log in because you have forgotten...

Is there a minimum balance requirement for a Payoneer account?

As of October 2023, Payoneer does not impose a minimum balance requirement for its accounts. Users can maintain any balance, and there...

Transfers and Payments

Can I transfer funds from my Payoneer account to another Payoneer account?

Yes, transferring funds from one Payoneer account to another Payoneer account is indeed possible and is a common feature of the Payoneer It is worth noting that there may be certain restrictions or fees associated with these transfers, so users should review the terms and conditions regarding such transactions. Additionally, as policies can evolve, it is always a good idea to keep an eye on the latest information available on the Payoneer website regarding transfers and related services....

How long does it take for funds to be transferred to my local bank account?

The time it takes for funds to be transferred from a Payoneer account to a local bank account can vary based on several factors. Generally, It is also important to ensure that all of your banking details in your Payoneer account are accurate and up to date to avoid any issues during the transfer. Additionally, users should keep in mind that the first transfer to a new bank account may take longer as it may require additional verification. For further clarification or the most current information regarding transfer times, it might be useful to check the support or FAQ sections on the Payoneer website, as they provide valuable insights specific to your situation....

Can I receive payments in multiple currencies with Payoneer?

Yes, Payoneer allows users to receive payments in multiple currencies. This feature is particularly beneficial for freelancers, businesses,...

Can I request a refund for a transaction made through my Payoneer account?

It is important to understand that requesting a refund for a transaction made through a Payoneer account can be dependent on the specific For transactions involving goods or services, the seller or service provider typically has their own refund policy in place. Therefore, it is advisable to refer to that policy when seeking a refund. If the transaction was made through a merchant or platform that utilizes Payoneer for payments, contacting them directly regarding their refund process would also be a good idea. Payoneer does provide resources and guidelines on their website related to transaction inquiries and assistance. It may be beneficial to check their current web page for specific information you may need. Understanding the policies related to refunds will help ensure a smoother resolution process....

Fees and Limits

What is the maximum withdrawal limit from an ATM using my Payoneer card?

The maximum withdrawal limit from an ATM using a Payoneer card can vary based on several factors, including the type of card, the issuing...

Are there any monthly maintenance fees for using a Payoneer account?

Payoneer does not charge a monthly maintenance fee for using its account. However, it is important to consider that there are other...

Card Usage

Can I use Payoneer for online shopping?

Payoneer is primarily designed for businesses and professionals engaging in global transactions, rather than for personal online shopping...

What happens if I lose my Payoneer card?

If an individual loses their Payoneer card, they should take immediate action to protect their account and funds. The first step recommended Once the card is reported as lost, the user can request a replacement card. This request usually involves going through the appropriate channels within the Payoneer platform, where they can find information on how to obtain a new card. The replacement card may take some time to arrive, so it is advisable to plan accordingly, especially if the card is essential for accessing funds or making payments. It is also important to regularly monitor account activity for any suspicious transactions and to update any automatic payments linked to the lost card. For specific details and the most accurate guidance, users are encouraged to check the official Payoneer website for further assistance and information regarding their account....
We look to the Payoneer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Payoneer issues reported to GetHuman
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