How Do I Track My PETCO Order?
In a nutshell: To effectively track your Petco order, begin by visiting the Petco website and locating the "Customer Care" section. Expand the menu and click on the "Help" link to access the "Help" page. Here, search for the "Shipping +" link, which guides you to the "
Introduction
Whether it's you or your pet who's excitedly waiting for a Petco order, it's helpful to learn how to track it. This lets you keep an eye on its location so you can make sure to grab it as soon as it arrives instead of leaving it outside in the open. Here are tips for tracking your Petco order.
Go to the Petco Website
Visit the Petco website.
Locate the "Customer Care" Line
Scroll the Petco homepage until you find the "Customer Care" line. It's in white lettering against a blue background toward the bottom of the page.
Open the Petco Menu
Click on the "+" to the right of "Customer Care." This will expand the menu.
Find the "Help" Link
Locate the "Help" link under the "Customer Care" header. It's above "Contact Us" and below "Store Locator."
Go to the "Help" Page
Click on the "Help" link. Doing so will take you to the Petco "Help" page.
Locate the Help Menu
Find the "Help Menu" on the "Help" page.
Open the "Help Menu"
Click on "Help Menu." This will expand the menu.
Locate the "Shipping +" Link
Search for the "Shipping +" link. It's toward the bottom of the menu, above "Supplies Perk Terms & Conditions +" and below "Repeat Delivery +."
Go to the "Shipping" Page
Click on "Shipping +," which will take you to the "Shipping" page.
Read the "Shipping" Page
Scroll down to read through the information on the "Shipping" page. It provides comprehensive details about everything from tracking your order to approximately how long certain orders should take to arrive. If you need additional assistance, please move on to Step 11.
Contact Petco Customer Support
If you need help tracking your Petco order, it's a smart move to contact their customer support team. They should be able to provide you with various types of information, including your tracking number and when you should expect to receive your latest order.
When you call Petco customer support, make sure to have the relevant order information available, such as when you placed your order and what you purchased. This is particularly important if you were already supposed to get the package and it hasn't arrived yet. The representative can advise you on how to proceed.
For your own records, take notes during the call. This includes writing down your tracking number, the name of the representative you spoke with, and when you should expect to receive your package.
Conclusion
Whether your Petco package is supposed to show up soon or it was already set to arrive but you don't yet have it, it's important to know how to track your items. If you're unable to do it on your own, a knowledgeable customer service representative can assist you with the process.
Further questions?
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Why does GetHuman Write How-to Guides for PETCO Problems?
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