What should I do if I receive a wrong item?

If a customer receives the wrong item from PC World, there are several steps to follow. First, the customer should carefully check their order confirmation and shipping details to confirm what they originally purchased. Next, it is advisable to review the return and exchange policy outlined on the PC World website, as this will provide specific instructions on how to proceed with returning the incorrect item. The customer should properly package the incorrect item and include any necessary documentation. In many cases, customers can initiate a return through their online account or the customer service section of the website. It is important to act promptly, as there may be time limits for returns or exchanges. If there are any additional concerns or questions, the customer may want to look for contact information on the current web page to seek assistance directly. By following these steps, customers can efficiently resolve issues involving incorrect items.