What should I do if I receive the wrong item?

If a customer receives the wrong item from PC Mall, the first step is to carefully review the order confirmation and the packing slip to ensure that the item received does not match the order. Documentation is key in this situation. It is also advisable to take photographs of the item that was received, as this may be helpful if a return needs to be initiated. Next, the customer should check the return policy outlined on the PC Mall website to understand the procedure for returning items. Typically, there are specific instructions regarding how to return items, including obtaining a return authorization number if required. This step is integral in ensuring that the return process is as smooth and efficient as possible. Customers may find it beneficial to carefully repackage the item in its original packaging to prevent any damage during transit. Additionally, depending on the return policy, a return shipping label may be provided, or the customer may be required to cover the return shipping costs. Finally, keeping track of the return shipment can help ensure that the return is processed correctly. For any detailed assistance regarding the return process or to confirm specifics, it might be useful to refer to the contact information available on the current web page for assistance.