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PBSKids.com Customer FAQ

Top Answers & How-to Guides

How do I Contact PBSKids.com Customer Service?

The question we are asked most often is about how to talk to PBSKids.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I watch full episodes without a PBS Kids account?

Yes, users can watch select full episodes of various shows on PBSKids.com without needing to create an account. The website typically...

Can I create a PBS Kids account for additional features?

PBS Kids does not currently require a user account to access most of its content, including games, videos, and activities. However, To create an account, users can typically follow the account creation procedure found on the PBS Kids website. This process generally involves providing a valid email address and creating a password. It is a straightforward and user-friendly experience. For the most accurate and up-to-date information regarding accounts and features, users are encouraged to visit the PBS Kids website directly, where they can also find contact information if needed....
Ask any question you have about PBSKids.com customer service, get an answer now.

Recent PBSKids.com Customer Questions

tablet won't load video or live tv

If a tablet isn't loading video or live TV on PBSKids.com, check the internet connection first to ensure it's stable and strong. Next, try to clear the browser cache or the app's data cache. If these steps don't work, updating the web browser or the app might help. If it still doesn't work, there might be an issue with the software or hardware of the tablet. In that case, consider contacting the manufacturer of the tablet for further support. Please also ensure the tablet's software is up-to-date, and that the device meets the system requirements for smooth online streaming.
Asked Apr 15, 2024 1:58 PM

Keep getting "oops we cant load this video"

Sorry to hear you're having trouble watching videos. The issue could be due to several reasons, such as web browser incompatibility, outdated software, or a slow internet connection. We recommend refreshing the page, ensuring your web browser is up-to-date, clearing your browser's cache, or trying a different browser. If you still experience issues, please check your internet connection or try watching the video at a different time. Rest assured, the team at PBSKids.com works hard to ensure all videos are accessible for viewers.
Asked Mar 30, 2024 7:45 PM

Says it’s not connected to internet when it is

We're sorry to hear you're having issues with your internet connection. Try refreshing the webpage or closing out and reopening the browser. If that doesn't work, make sure your device is connected to Wifi and the signal strength is strong. You might also try restarting your device. If the problem persists, it may be a temporary issue with the PBSKids.com server or with your internet service provider. Give it some time and try accessing the website again.
Asked Mar 26, 2024 4:02 AM

Help me with my PBSKids.com customer service issue

Access and Availability

Can I download episodes of PBS Kids shows?

PBS Kids does not offer a direct option for users to download episodes of their shows from the website or app. However, many PBS Kids...

Can I watch PBS Kids shows on my mobile device?

Yes, PBS Kids shows can be accessed on mobile devices through the PBS Kids App. This app is available for both iOS and Android platforms,...

Can I stream live TV on PBS Kids?

PBS Kids does not provide a service for streaming live television directly on its website or app. Instead, PBS Kids focuses primarily...

Can I watch full episodes without a PBS Kids account?

Yes, users can watch select full episodes of various shows on PBSKids.com without needing to create an account. The website typically...

Are there any subscription fees to access PBS Kids shows?

PBS Kids shows are generally available for free online through their website, pbskids.org, as well as through their PBS Kids app. There...

Are PBS Kids shows available on streaming platforms like Roku or Apple TV?

PBS Kids shows are available for streaming on various platforms, including Roku and Apple TV. Users can access PBS Kids content through In addition to the PBS Kids app, some cable and streaming services may offer PBS Kids programming as part of their channel lineup or on-demand video options. To find specific availability on Roku, Apple TV, or other platforms, users can check the respective app stores or their streaming service offerings. It is also helpful to visit the current web page related to PBS Kids for the latest information on availability and any updates regarding platforms that carry PBS Kids programming. This way, users can ensure they are getting the most accurate and up-to-date details on how to access their favorite shows....

Content and Educational Value

Are there any educational resources available on PBS Kids?

PBS Kids offers a wealth of educational resources designed to support early childhood learning and development. The website features In addition to games, PBS Kids provides printable materials, lesson plans, and activities for parents and educators. These resources are designed to extend learning beyond the screen and can be integrated into everyday activities at home or in the classroom. The content is created with input from educational experts, ensuring it aligns with early learning standards. Parents can also find guidance on television programming that fosters educational development. PBS Kids encourages interactive play and parental involvement, recognizing that the most effective learning often occurs through shared experiences. For specific resources or to access lesson plans, it is helpful to navigate the PBS Kids website, where families can discover a range of educational tools tailored to their needs....

What age range is PBS Kids suitable for?

PBS Kids programming is primarily designed for children ages two to eight years old. This age range includes toddlers, preschoolers,...

Is PBS Kids available in other languages?

PBS Kids primarily offers its content in English, which is the main language for the shows, games, and educational resources available...

How frequently are new episodes or content added?

PBS Kids typically updates its content on a regular basis, although the specific frequency may vary depending on the series and programming The website is designed to encourage exploration and learning through a variety of characters and themes. Therefore, while there may not be a fixed schedule for new content, users can expect fresh materials throughout the year. It is a good idea to regularly check PBS Kids Online or the PBS Kids app to discover new updates, features, and seasonal content. The website may also showcase announcements about upcoming releases, so it can be beneficial to explore occasionally to catch the latest developments....

Features and Functionality

Are there any parental controls on PBS Kids?

PBS Kids offers a variety of content designed for young audiences, and while it does not have dedicated parental control settings like Parents can monitor what their children are accessing by exploring the content available on the PBS Kids platform. It is designed to be user-friendly and allows parents to easily navigate through different shows and activities. Parents are also encouraged to engage with their children during viewing sessions to foster discussions about the content being presented. Furthermore, PBS Kids is committed to promoting educational and entertaining material that aligns with their mission for children's learning and development. For any specific questions regarding content filtering or guidance, parents may consider looking for information on the current PBS Kids website, where they may find additional tools or suggestions that can assist in managing their child's media consumption....

Can I create a PBS Kids account for additional features?

PBS Kids does not currently require a user account to access most of its content, including games, videos, and activities. However, To create an account, users can typically follow the account creation procedure found on the PBS Kids website. This process generally involves providing a valid email address and creating a password. It is a straightforward and user-friendly experience. For the most accurate and up-to-date information regarding accounts and features, users are encouraged to visit the PBS Kids website directly, where they can also find contact information if needed....

What devices are compatible with PBS Kids?

PBS Kids is designed to be accessible on a variety of devices to ensure that children can enjoy its content wherever they are. It is Additionally, PBS Kids content is available on some streaming platforms and devices, such as Roku, Apple TV, Amazon Fire TV, and Android TV. This allows families to watch PBS Kids programming on their television sets as well. It is worth noting that the availability of features can vary depending on the specific device and operating system. For the most accurate and current information, it is advisable to visit the PBS Kids website, as it provides details about device compatibility and any updates or changes that may occur....

Is there a way to provide feedback about PBS Kids content?

PBS Kids values feedback from its users, including parents and caregivers, to enhance its programs and resources. While PBS Kids does...

Can I find PBS Kids games on mobile apps?

Yes, PBS Kids games are indeed available on mobile apps. The PBS Kids App features a variety of games that are designed for children...
We look to the PBSKids.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PBSKids.com issues reported to GetHuman
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