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Orlando Magic Customer FAQ

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What is Orlando Magic's Phone Number?

The question we are asked most often is about how to talk to Orlando Magic customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does the team have an official mascot, and what is its name?

Yes, the Orlando Magic has an official mascot named Stuff the Magic Dragon. Stuff is a vibrant and whimsical dragon who has become...
Ask any question you have about Orlando Magic customer service, get an answer now.

Team History

What is the origin of the name 'Orlando Magic'?

The name 'Orlando Magic' has a unique origin that reflects both the city's character and its vibrant basketball culture. The franchise The name 'Magic' emerged as a nod to the popular entertainment and attractions that Orlando is known for, particularly the theme parks, such as Walt Disney World and Universal Studios. The term symbolizes the magical experiences that people associate with the city. Additionally, the name has helped brand the team as a source of excitement and entertainment in the community and beyond. The franchise's colors, blue and white, further reflect the theme of magic, with blue often symbolizing tranquility and positivity. Since its inception, the Orlando Magic has embraced this identity, creating a strong connection with its fan base and promoting a sense of pride within the local community. To learn more about the team and its history, fans may find it helpful to explore the official website, which offers a wealth of information....

Who are some legendary players in Magic history?

Orlando Magic has a rich history that features several legendary players who have made significant contributions to the team's success Another legendary player for the Magic is Penny Hardaway. Joining the team shortly after O'Neal was drafted, Hardaway became a fan favorite due to his versatility and playmaking ability. He formed a dynamic duo with O'Neal and played a pivotal role in the 1995 season, showcasing his scoring, passing, and defensive prowess. Hardaway's impact on the Magic is still felt, as he helped elevate the team’s profile during the mid-1990s. Additionally, the team has produced other notable players such as Dwight Howard, who was drafted first overall in 2004. Howard became a three-time NBA Defensive Player of the Year and led the league in rebounding and blocks during his time with the Magic. He was instrumental in leading the team to the NBA Finals in 2009, where they faced the Los Angeles Lakers. There are also many other players whose contributions have been vital in shaping the franchise, including Nick Anderson, Horace Grant, and Tracy McGrady. Each of these players left a lasting legacy and will always be celebrated as part of Orlando Magic history. For further information on player statistics and achievements, visiting the official Orlando Magic website may provide additional resources and insights....

Does the team have an official mascot, and what is its name?

Yes, the Orlando Magic has an official mascot named Stuff the Magic Dragon. Stuff is a vibrant and whimsical dragon who has become...

Tickets and Attendance

How can I buy tickets for Magic games?

To purchase tickets for Orlando Magic games, fans have several convenient options. The most straightforward method is to visit the...

What is the Magic's policy on ticket refunds?

The Orlando Magic has a specific policy regarding ticket refunds, which generally varies according to the type of event and circumstances For ticket holders, it is essential to refer to the terms and conditions available when purchasing tickets, as these provide detailed insights about cancellations and available options. In the case of unexpected circumstances, like a game being postponed due to unforeseen events, the Orlando Magic generally communicates through their official channels to inform ticket holders of their options, which may include rescheduling details or other accommodations. To find the most up-to-date information on Orlando Magic's ticket policies, including details on potential refunds, it is advisable for fans to visit the official website. They can also find specific contact information if further clarification or assistance is needed regarding ticketing policies....

Can I bring a bag to the arena, and what are the restrictions?

Orlando Magic has specific policies regarding bags and personal items that can be brought into the arena for safety and security reasons. In addition to size restrictions, certain types of bags, such as oversized backpacks, hard-sided containers, and any bags that are deemed to pose a security risk, may be prohibited from entry. It is advisable for fans to use clear bags, as many arenas encourage or require them to enhance the security screening process. This allows for quicker entry and less delay during security checks. Furthermore, guests are often encouraged to leave any unnecessary items at home to facilitate a smoother entry process. For comprehensive and up-to-date information regarding bag policies or to verify specific details about permitted items, it would be prudent for individuals to check the current guidelines posted on the Orlando Magic's official website or the event page prior to attending a game. This ensures that fans can enjoy their experience without any surprises at the entrance....

Home Games

Where do the Magic play their home games?

The Orlando Magic play their home games at the Amway Center, which is located in downtown Orlando, Florida. The arena has a seating...

What are the policies regarding fan conduct at games?

Orlando Magic places a high priority on creating a safe and enjoyable environment for all fans during games. They have established In particular, Orlando Magic prohibits any behavior that could be deemed disruptive or offensive. This includes, but is not limited to, profanity, abusive or aggressive behavior, and any form of harassment towards other fans, players, or staff. Fans should also refrain from throwing objects onto the court or any area designated for play. Moreover, standing in designated aisles and walking in front of other attendees during play is discouraged, as it can disrupt the viewing experience. Fans are encouraged to remain in their seats during crucial moments of the game when possible, and to be respectful to those who wish to watch the game closely. To ensure the safety and security of all participants, Orlando Magic may implement additional measures, including bag checks and wanding for security at entry points. Fans are encouraged to communicate with security personnel if they witness any concerning behavior. For the most current and detailed information regarding policies, fans can always refer to the official Orlando Magic website. It not only provides guidance on conduct but also highlights the organization's commitment to creating a positive atmosphere for all visitors....

Are there family-friendly experiences during games?

Orlando Magic is known for providing a family-friendly atmosphere during games at the Amway Center. Families attending a game can expect In addition to the exhilarating basketball action on the court, there are often special events such as face painting, appearances by the Magic Dancers, and various game-day activities in the concourse area. These activities create a lively environment that encourages families to bond while enjoying the game. Furthermore, the Magic often offer family ticket packages that can provide significant savings on admission. These packages not only make attending games more affordable for families but may also include additional perks such as merchandise discounts or complimentary food items. For those interested in specific family-friendly offerings for upcoming games, it can be beneficial to look at the current web page for updated information on promotions and events designed for family enjoyment. Overall, Orlando Magic strives to create an inclusive and welcoming experience for everyone....

Events and Activities

Are there any special events during the season for fans?

Throughout the season, the Orlando Magic hosts several special events designed to engage fans and enhance their experience. One of In addition, the Orlando Magic frequently organize themed game nights, such as "Heritage Night" or "Pink in the Paint," where fans can celebrate the diverse cultures and causes that are important to the community. These nights often feature special performances, activities, and limited edition merchandise. The franchise also places a strong emphasis on community engagement, hosting charity events and providing opportunities for fans to give back through various initiatives. There are experiences like meet-and-greet sessions with players, where fans can get autographs and take photos. To learn more about specific upcoming events, fans are encouraged to visit the team's official website. There, they can find details on how to participate and make the most of their Magic experience during the season....

How can I stay updated on the team and its activities?

Staying updated on the Orlando Magic and its activities can be accomplished in several ways. One of the best resources is the official...

Merchandise and Food

What are the food options available at the arena?

The Amway Center, where the Orlando Magic play their home games, offers a wide variety of food options to ensure that fans can enjoy Food vendors provide items like gourmet sandwiches, burgers, and pizza, catering to diverse tastes. For those seeking healthier options, there are salads and fresh fruit choices available as well. In addition, the arena showcases local culinary favorites, promoting Orlando's vibrant food scene. Fans looking for beverages will find an extensive selection that includes soft drinks, craft beers, and cocktails. Depending on the specific event or game, there may also be various themed offerings that celebrate culinary trends or special occasions. To discover the most current and comprehensive list of food options available during events, it is advisable for fans to visit the official website of the Amway Center or refer to the Orlando Magic's official web page, as offerings may change based on the event type or season....

What merchandise can I purchase online?

The Orlando Magic offer a wide variety of merchandise that fans can purchase online through their official website. This merchandise For those looking to show off their team spirit at home, the Magic also sell home decor items such as blankets, wall art, and banners. Basketball collectibles, including autographed memorabilia and trading cards, are often available as well. To explore the full range of merchandise options currently available, it is advisable to visit the official Orlando Magic online store. This store provides updated listings, sizes, and special offers that fans may find exciting....

Community Engagement

How does the Magic support the local community?

The Orlando Magic is deeply committed to supporting the local community in various ways. The organization recognizes the importance Additionally, the Magic regularly engage in community outreach events and volunteer opportunities. Players, coaches, and staff frequently participate in youth clinics, school events, and other community programs that promote health, fitness, and education. These interactions not only inspire young fans but also contribute to building strong, positive connections within the community. The organization also emphasizes social responsibility through various campaigns that address critical issues such as homelessness, health disparities, and access to education. The Magic host events to raise awareness and funds for these causes, leveraging their platform to encourage community engagement. Furthermore, the team works with local businesses and schools to create partnerships that benefit everyone involved. The Magic's commitment to community service reflects their belief in the power of sports to uplift and unite, ultimately fostering a sense of pride in Orlando and making a difference in the lives of many. For more specific information regarding community initiatives, it may be helpful to check the official Orlando Magic website....

What community programs are available for youth?

The Orlando Magic actively engages with the community and offers a variety of programs aimed at youth development. One notable initiative The Magic also partners with local organizations to provide mentorship programs, basketball clinics, and educational workshops. These initiatives often emphasize life skills, teamwork, and leadership, which are essential for personal growth both on and off the court. For example, basketball clinics are frequently organized where young athletes can learn from coaches and players about not just the sport itself, but also the importance of discipline, perseverance, and community involvement. Additionally, the Orlando Magic have community events such as school assemblies, where players may visit schools to inspire students, promote reading, and educate them on topics such as nutrition and fitness. These events are designed to make a lasting impact and encourage youth participation in both sports and healthy lifestyle choices. For the most current information regarding available youth programs, it would be beneficial to check the official Orlando Magic website. They often update their offerings, including schedules, locations, and registration details. This ensures that young individuals have access to valuable resources and experiences that can positively shape their future....

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