Old Dominion Freight Customer FAQ

Old Dominion Freight Line provides a variety of services that cater to different shipping needs. Primarily, Old Dominion specializes In addition to LTL services, Old Dominion also offers expedited shipping options for time-sensitive deliveries, ensuring that packages reach their destinations promptly. Their services include guaranteed delivery, which provides customers with assurance in meeting specific deadlines. Old Dominion Freight Line also provides specialized transportation solutions for certain types of cargo, such as temperature-controlled shipments and shipments requiring additional handling due to fragility. Furthermore, they offer a suite of logistics services including warehousing and distribution, which are designed to support customers with inventory management and supply chain efficiencies. For the most current information about their services, it is advisable to explore the official Old Dominion Freight Line website, where detailed descriptions of available services and solutions can be found....

Old Dominion Freight does offer residential delivery services, which can accommodate freight shipments to homes and non-commercial...

Old Dominion Freight has specific policies in place regarding the transportation of hazardous materials to ensure safety and compliance To transport hazardous materials, shippers must provide detailed information about the nature of the materials, including proper packaging, labeling, and documentation. Old Dominion Freight expects that all shipments containing hazmat comply with the federal and state regulations. This includes loading and transporting materials that are categorized appropriately and ensuring that the accompanying paperwork is clear and accurate. Moreover, Old Dominion Freight has trained personnel to handle hazardous materials, focusing on safety and adherence to legal guidelines. For specific details on how to prepare shipments of hazardous materials, it is advisable to visit their current webpage or consult their guidelines, as they continually update their policies to remain compliant with changing regulations....

Yes, Old Dominion Freight Line offers expedited shipping options to accommodate customers who require faster delivery services. The Though specific details regarding the expedited shipping options may vary, customers can expect a range of choices tailored to their shipping requirements. Old Dominion Freight takes pride in its robust network and operational capabilities, which allow them to meet the demands of expedited shipping. For the most accurate and up-to-date information on these services, including transit times and pricing details, it is advisable to visit their current website. There, customers can access valuable resources and information regarding all shipping options provided by Old Dominion Freight....

Tracking a shipment with Old Dominion Freight is a straightforward process. The company provides several online tools and resources Once you submit this information, the system will retrieve the current status of your shipment, including its location and estimated delivery date. Additionally, many users find it helpful to sign up for notifications via email or text alerts to receive updates about their shipments automatically. It is worth exploring additional options that might be available on the website to enhance your tracking experience. For further information on how to navigate the tracking process, visiting Old Dominion Freight's website can provide detailed guidance....

Old Dominion Freight typically provides lead times for deliveries based on several factors, including the origin and destination of It is important to note that Old Dominion Freight places a strong focus on reliable service and strives to meet customer expectations regarding delivery timeframes. However, lead times can be influenced by external factors, such as weather conditions, traffic, or operational challenges. For the most accurate and up-to-date information regarding lead times for a specific shipment, it is advisable to refer to the information available on the Old Dominion Freight website. They often provide tools for customers to estimate transit times based on the shipment details, which can assist in planning and scheduling accordingly....

If a shipment arrives damaged with Old Dominion Freight, there are several steps one should take to address the issue. First, it is Next, it is advisable to note the damage on the delivery receipt. The driver should be made aware of the condition of the shipment at the time of delivery, as this can impact the claims process. After the inspection and documentation, the next step involves contacting Old Dominion Freight to initiate a claim. Although specific procedures can vary, it is generally recommended to submit the claim within a specified time frame after delivery. One should also keep any relevant paperwork, including the original invoice and the delivery receipt, as these may be requested during the claims process. For detailed information about filing a claim, it is a good idea to look on the current Old Dominion Freight web page for specific guidelines and contact details....

To change shipment details with Old Dominion Freight, customers typically need to follow a specific process. First, it is advisable...

To obtain a shipping quote from Old Dominion Freight, it is typically recommended to visit their official website where they provide...

Yes, Old Dominion Freight offers the option to schedule pickups online, making it convenient for customers to arrange for their freight...

Yes, Old Dominion Freight has specific weight restrictions for shipments, which are important to consider when preparing a shipment. In addition to the weight limit for individual shipments, there are also regulations regarding the total weight of a trailer and axle weight limits, which are regulated by the Department of Transportation. Old Dominion Freight generally follows these guidelines to ensure safe and compliant transport of freight. The details can vary based on factors such as the type of service selected, the specific origin and destination of the shipment, and the nature of the cargo. Therefore, it is advisable to check the current information available on Old Dominion Freight's website for the most accurate and comprehensive guidelines regarding weight restrictions. This source can provide clarity on any specific questions or concerns regarding shipping weights or requirements based on particular circumstances....

Old Dominion Freight provides transportation and logistics services across a broad range of regions, primarily within the continental They focus on less-than-truckload (LTL) shipping, which involves moving smaller shipments that do not require a full truckload, making them a popular choice for businesses looking to manage shipping costs effectively. With an extensive network of service centers and an emphasis on reliable service, Old Dominion is well-equipped to meet the needs of various industries. For specific service areas or any updates, it may be useful to visit Old Dominion's current web page for the most accurate information....

The billing process for shipments with Old Dominion Freight typically begins once a shipment is dispatched. First, customers receive Upon completion of the delivery, customers are usually given a chance to review the bill for accuracy. Customers may also need to provide any additional information necessary for billing, such as shipment tracking numbers or reference numbers. Old Dominion Freight aims to maintain transparency in its billing practices, ensuring that all charges are clearly outlined and comprehensible. Payments can typically be made using various methods, which may include checks, credit cards, or electronic payments. For detailed, up-to-date information about specific billing practices, fee structures, and payment options, it is advisable to refer to the official Old Dominion Freight website or contact their customer service department for assistance....

Yes, a commercial account can be set up with Old Dominion Freight, which is beneficial for businesses that require regular shipping...

Old Dominion Freight has a structured process for handling freight claims, emphasizing efficiency and customer satisfaction. Once a Old Dominion typically requires that claims be filed within a specific timeframe following the incident, often documented in their terms and conditions. The company will then investigate the claim thoroughly, which may involve assessing the damaged goods, reviewing shipping records, and ensuring that all necessary documentation is submitted. Upon completion of the investigation, Old Dominion aims to provide a timely response regarding the outcome of the claim. Customers are encouraged to review the Old Dominion Freight website for the most current information related to claims procedures, including necessary forms and contact information for assistance. Overall, the company strives to ensure that freight claims are managed in a manner that is clear and consistent, reflecting its commitment to service excellence....