What troubleshooting steps should I take if I can't connect to the internet?

Asked 5 months ago
If a user is experiencing difficulties connecting to the internet, there are several troubleshooting steps that can be undertaken to identify and potentially resolve the issue. First, it is advisable to check if the wireless router is powered on and functioning properly. This can be done by ensuring that all the indicator lights on the router indicate normal operation. If there are any abnormal lights, such as a red indicator light, it may signify an underlying issue that needs further examination. Next, the user should verify their device's connection by navigating to the network settings and confirming that it is connected to the correct wireless network. If the device is connected but still cannot access the internet, it may be helpful to disconnect from the network and reconnect after a brief pause. It is also wise to reboot the router and modem. To do this, simply unplug both devices from power for about thirty seconds before plugging them back in. This process can often resolve many connectivity issues by refreshing the network connection. Users should also check for any service interruptions or outages in their area. Sometimes, local service disruptions can affect internet connectivity. This information can typically be found on the official website of Oceanic Time Warner Cable. Further, verifying that the modem and router are securely connected to the internet cable and that there are no loose connections can help. If these steps do not resolve the issue, users may need to consult available resources for additional assistance.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 22, 2025

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