What troubleshooting steps can I take for slow internet speeds?

Asked 5 months ago
When dealing with slow internet speeds through Time Warner Cable Commercial Class Internet, there are several troubleshooting steps that one can take to aid in resolving the issue. First, it is important to perform a speed test to establish a baseline for the current internet speed. This can be done by using various online speed test tools. Make sure that no other devices are using the internet connection while the test is being conducted to obtain accurate results. Next, check the modem and router setup. Ensure that all cables are securely connected and that the modem and router have sufficient ventilation. Restarting the modem and router can resolve many connectivity issues, so it is advisable to unplug them for at least thirty seconds before reconnecting them. If the problem persists, consider evaluating the placement of the router. Placing the router in a central location can help improve the coverage and reduce interference. It is also beneficial to check for potential interference from other electronic devices or thick walls. Additionally, review the number of devices connected to the network. Too many connected devices can lead to slowed speeds, especially if some are streaming or downloading large files. If these steps do not yield improvements, it may be useful to check for any software updates for the modem and router, as outdated firmware can impact performance. Finally, one should be mindful of their internet plan and its stated speeds, taking into account that factors such as peak usage hours can also affect speed. Each of these steps can help in identifying and possibly resolving slow internet speed issues. If one continues to experience problems, they may want to look on the current web page for additional resources and support options.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 22, 2025

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