What should I do if I receive the wrong item?

If a customer receives the wrong item from OJ Commerce, there are several steps they can take to resolve the situation. First, it is essential to carefully examine the packaging and the item received to ensure that the mix-up is indeed accurate. After confirming that the wrong item has been delivered, the next step is to gather any relevant information, such as the order number, details of the incorrect item, and any other pertinent information that might assist in the process. Customers should then visit the OJ Commerce website where they can look for the specific return and exchange policy. This policy typically outlines the appropriate procedures to follow when items are incorrect or damaged. It may include steps for initiating a return or requesting an exchange. Depending on the guidelines, customers may need to fill out a return form or provide additional information about the order. It is important to act promptly, as there may be time limits for making returns or exchanges. Additionally, retaining any packing materials and correspondence related to the order can help facilitate the return process. The website may also provide options for customer support, where further questions can be addressed.