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O'Charley's, Inc. Customer FAQ

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What is O'Charley's, Inc.'s Phone Number?

The question we are asked most often is about how to talk to O'Charley's, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your policy on gift cards and e-gift cards?

O'Charley's, Inc. offers both physical gift cards and e-gift cards, which make for excellent gifts for friends, family, or anyone who It is important to note that gift cards and e-gift cards do not have expiration dates, meaning that they can be redeemed at any time. Additionally, these cards can be replaced if lost or stolen, but it is advisable to retain your original purchase receipt. Specific details about the redemption process, as well as other terms and conditions, can generally be found on the official O'Charley's website, where current information about their policies is available....
Ask any question you have about O'Charley's, Inc. customer service, get an answer now.

Dietary Options

What are the dietary options for vegetarians and vegans?

O'Charley's offers a variety of dietary options that cater to both vegetarians and vegans, ensuring that a diverse range of guests For vegetarians, O'Charley's menu features several appetizers and salads that can be enjoyed. The House Salad, for instance, can be customized to include various toppings, such as vegetables and cheeses, depending on personal preferences. Additionally, there are options like the Vegetable Soup, which provides a warm and satisfying choice. Some pasta dishes also lend themselves to vegetarian modifications, enabling guests to enjoy flavorful sauces combined with vegetables. For vegans, the selection is somewhat more limited, but O'Charley's still strives to provide appealing choices. While many of their traditional dishes include meat and dairy, guests can create I vegan-friendly meals by choosing items like the Garden Salad without cheese or croutons, and substituting any dressings with those that are dairy-free. Furthermore, O'Charley's often features seasonal or special menu items that may include additional plant-based options. Guests are encouraged to ask their server about specific ingredients and any potential modifications to ensure that their dietary needs are met. For the most current offerings or any new vegan options, checking the menu on the official O'Charley's website may provide additional insights and details. Overall, O'Charley's aims to accommodate various dietary preferences, making it possible for everyone to find something enjoyable on their menu....

Do you offer a gluten-free menu?

O'Charley's, Inc. does recognize the importance of accommodating various dietary needs, and they do offer gluten-free options on their...

Is there a kids' menu available?

Yes, O'Charley's does offer a kids' menu that is designed to cater to younger guests. The kids' menu typically features a variety of...

Promotions and Specials

Are there any specials or promotions available?

O'Charley's has a variety of specials and promotions that can change frequently. Guests can often find great deals on food and beverages, Additionally, customers who sign up for the O'Charley's Reward program may receive exclusive offers and rewards in the form of points that can be redeemed for discounts or free meals. It is advisable for guests to check the current web page for the latest specials and promotions, as this information is often updated to reflect ongoing offers. Visiting the official O'Charley's website or subscribing to the restaurant's newsletters can also help guests stay informed about the best available deals....

Are there any discounts or rewards programs?

O'Charley's, Inc. offers various discounts and promotions that can enhance the dining experience for its customers. One of the primary In addition to the rewards program, O'Charley's often runs special promotions and discounts that can vary by location and time of year. For instance, they might have seasonal promotions or limited-time offers on specific menu items that appeal to customers looking for value options. For the most current information regarding discounts and their rewards program, it is advisable to check their official website. The website typically provides comprehensive details about ongoing promotions and how customers can benefit from them. Additionally, guests may want to inquire in-person at their local O'Charley's to learn about any specific local promotions that might not be widely advertised....

Payments and Policies

What types of payment do you accept?

O'Charley's, Inc. accepts a variety of payment methods to accommodate its guests. Generally, customers can use major credit cards such...

What is your policy on gift cards and e-gift cards?

O'Charley's, Inc. offers both physical gift cards and e-gift cards, which make for excellent gifts for friends, family, or anyone who It is important to note that gift cards and e-gift cards do not have expiration dates, meaning that they can be redeemed at any time. Additionally, these cards can be replaced if lost or stolen, but it is advisable to retain your original purchase receipt. Specific details about the redemption process, as well as other terms and conditions, can generally be found on the official O'Charley's website, where current information about their policies is available....

Reservations and Events

Can I make a reservation?

O'Charley's does not typically take reservations in the traditional sense, as it operates primarily on a first-come, first-served basis....

Do you offer catering services?

O'Charley's does provide catering services for various events, such as corporate gatherings, parties, and celebrations. They offer Customers can typically choose from various packages or select items a la carte, depending on the size of their event and the specific requirements they may have. Catering options may also include delivery services to make it more convenient for customers hosting larger gatherings. To ensure that guests have the best experience, it is advisable for potential customers to review the catering menu available on the official O'Charley's website. This menu will provide detailed information about the offerings, serving sizes, and any necessary preparations that might need to be made in advance. For specific questions or to inquire about the details of catering services, individuals interested in this option may want to visit the O'Charley's website, where they can find the most current information. It is always helpful to directly check the website for additional details and to ensure the information is up to date....

Do you have private dining or event spaces?

O'Charley's is known for providing a welcoming atmosphere and a diverse menu suitable for various occasions. While not every O'Charley's It is advisable for customers to inquire directly at their local O'Charley's restaurant to determine the availability of private dining options, as well as any specific accommodations that may be available for large parties. Additionally, O'Charley's often has special packages or menu options tailored to group events, which can enhance the dining experience. For individuals planning a special occasion, O'Charley's may also provide assistance in organizing your event, potentially offering a dedicated staff to ensure that everything runs smoothly. If you wish to dream big and plan your next gathering in a vibrant dining setting, exploring the options at O'Charley's is a great choice. To find out more about specific services offered at a particular location, it may be useful to visit the official O'Charley's website where you can access information about each restaurant and their event capabilities....

Hours and Ordering

What are your hours of operation?

O'Charley's hours of operation can vary by location, but typically, O'Charley's restaurants are open seven days a week. Most locations It is important to note that hours may differ during holidays or special events, and local regulations can also impact open times. For the most accurate and current information regarding specific restaurant hours, it is best to check the official website or the location you plan to visit. It is always a good idea to verify before heading out, as local circumstances may influence availability....

Can I order online for pickup or delivery?

O'Charley's does offer online ordering for both pickup and delivery, making it convenient for customers to enjoy their favorite meals...

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