What should I do if Norton AntiVirus is not updating?

Asked 6 months ago
If Norton AntiVirus is not updating, there are several steps that can be taken to troubleshoot the issue. First, the user should ensure that their internet connection is stable. A weak or intermittent connection may prevent updates from downloading. It is also advisable to restart the computer, as this simple step can often resolve various software issues. Next, the user should verify that their Norton subscription is active and up to date. An expired subscription may lead to update failures. This can typically be confirmed by checking the account information directly through the Norton application or the website. If the subscription status is fine, the user can manually initiate an update by opening the Norton application and selecting the option to live update. This can sometimes coax the software into fetching the latest definitions. In some instances, corrupted files within the program may cause update problems. Users can take advantage of the Norton Remove and Reinstall tool, which is designed to remove Norton products completely and then install a fresh copy. It is important to back up any essential data and settings prior to taking this action. Should these steps not resolve the update issue, additional assistance might be required. Therefore, users may consider looking for relevant support articles or guidance on the Norton website, which often contains helpful information and contact details for comprehensive support.
Christian Allen is the editor / author responsible for this content.
Answered Jun 15, 2025

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