What are the troubleshooting steps if Norton AntiVirus is not scanning?

When Norton AntiVirus is not scanning, users can follow several troubleshooting steps to resolve this issue. First, it is important to check if the software is updated to the latest version. Norton regularly releases updates to improve functionality and security, so ensuring that the application is current can solve many issues. Next, users should verify that their subscription is active. An expired subscription may disable some features, including scanning. If the subscription is inactive, renewing it may restore full functionality. Another essential step is to restart the computer. Sometimes, temporary files or processes can interfere with the operations of antivirus software. A simple restart can clear these issues and restore normal functionality. It is also advisable to check for conflicting software. If another antivirus program or security solution is installed on the computer, it can interfere with Norton AntiVirus. Ideally, only one antivirus program should be active at any given time. Users can remove or disable any conflicting software to see if that resolves the scanning issue. Additionally, running the Norton Power Eraser can help detect and remove stubborn threats that may prevent the scanning function from operating correctly. This tool is specifically designed to find and eliminate difficult-to-remove malware. If the problem persists, users should consider repairing the Norton installation. This option is typically available within the application settings and can fix hidden issues that may be affecting the scan functionality. Lastly, navigating to the Norton customer support website may provide additional assistance and troubleshooting guides tailored to individual issues. This online resource often contains valuable information to help resolve software-specific problems, including issues with scanning.