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NordVPN Customer FAQ

Top Answers & How-to Guides

How do I Contact NordVPN Customer Service?

The question we are asked most often is about how to talk to NordVPN customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account with NordVPN?

To create an account with NordVPN, a user must first visit the official website at nordvpn.com. Once there, the user should locate...

How do I cancel my NordVPN subscription?

To cancel a NordVPN subscription, users typically need to follow a straightforward process. Firstly, it is important to log in to the If there are any uncertainties during this process, looking at the support section on the NordVPN website can provide valuable guidance. Additionally, users should be aware of the billing cycle to understand when they will no longer be charged....
Ask any question you have about NordVPN customer service, get an answer now.

Recent NordVPN Customer Questions

I have nord vpn on my comp and cell phone how do I put it on my tv?

Installing NordVPN on your TV depends on the type of TV you possess. If your TV supports Android TV OS, you can download the NordVPN app directly from the Google Play Store. For a smart TV without an Android TV OS, you can use NordVPN by configuring it on your router or by setting up a VPN-enabled virtual router on your laptop. That way, your TV will use the VPN through its internet connection. If you have an Amazon Fire TV, NordVPN also has a dedicated app available on the Amazon Appstore. Remember, you can use NordVPN simultaneously on six devices with one subscription. So, it's perfectly fine to have it on your computer, cellphone, and TV.
Asked Apr 21, 2024 5:52 PM

My subscription is due for renewal in May. How much $ is 1-year + 18 months FREE offer claimed when your subscription auto-renews?

The cost of NordVPN's 1-year plan with an additional 18 months free can vary depending on current promotions and discounts. As of now, the typical pricing for NordVPN's 1-year package is around $59, but it can be less during promotional periods. Remember, whether the 18-month free offer applies to your situation will depend on the specifics of the promotions NordVPN is running at the time of your renewal. Please check NordVPN's official website or your NordVPN account dashboard for the most accurate and up-to-date information.
Asked Apr 14, 2024 7:03 PM

Trying to login to my account but it states that I have no subscription which I do. It doesn't expire until 6/7/2024. I've already paid for 3 months

We're sorry to hear you're having trouble logging into your NordVPN account. If you're receiving a message that you have no subscription but you know you do, it's possible there's a temporary issue with their system. Also, ensure that you're logged into the correct account that has the subscription. If the problem persists, it's best to reach out to NordVPN directly since they would have greater access to account-specific information and can assist you promptly with your concerns.
Asked Apr 10, 2024 2:13 AM

How do I connect multiple devices to a Nord VPN protected network

With a single NordVPN account, you can connect up to six devices at the same time. To protect multiple devices, you'll need to install NordVPN on each device individually. NordVPN supports a wide variety of platforms, including Windows, Mac, Linux, Android, iOS, and more. To connect a device, download and install the NordVPN app on it, log in with your account credentials, and then select a server to connect to. If you want to protect more than six devices, you can set up NordVPN on your router, which will cover all devices connected to your home network.
Asked Apr 5, 2024 1:46 PM

Your connection isn't private The web page you are trying to enter is not certified by a known certifying authority. Attackers might be trying to steal your information (for example, passwords, messages, or credit cards).

This message typically appears when there's an issue with the website's SSL certificate. It's not specifically related to NordVPN. Even though NordVPN encrypts your connection, it doesn't certify the safety of the websites you visit. You should proceed with caution if you encounter this message, particularly when you're entering sensitive information like passwords or credit card numbers. It might be best to avoid the site until its SSL certificate issue has been resolved. Remember, NordVPN's primary function is to secure your internet connection, but it does not control the safety of individual websites.
Asked Apr 1, 2024 9:14 PM

Help me with my NordVPN customer service issue

Account Management

How do I create an account with NordVPN?

To create an account with NordVPN, a user must first visit the official website at nordvpn.com. Once there, the user should locate...

How do I cancel my NordVPN subscription?

To cancel a NordVPN subscription, users typically need to follow a straightforward process. Firstly, it is important to log in to the If there are any uncertainties during this process, looking at the support section on the NordVPN website can provide valuable guidance. Additionally, users should be aware of the billing cycle to understand when they will no longer be charged....

Device Usage

Can NordVPN be used on multiple devices?

Yes, NordVPN can be used on multiple devices simultaneously. A single NordVPN subscription typically allows for connections on up to...

How do I install NordVPN on my device?

Installing NordVPN on a device is a straightforward process that can be done in a few simple steps. First, users need to visit the After the download is complete, the installation process begins. For Windows or macOS users, the downloaded file needs to be opened, and the installation wizard will guide them through the process. Users are typically prompted to follow on-screen instructions, which may include accepting terms and conditions and selecting installation preferences. For mobile device users, they can find the NordVPN application in the Google Play Store or the Apple App Store. After locating the app, users can download and install it by tapping the respective "Install" or "Get" button. Once the installation is completed on any device, users should launch the application and log in using the credentials created earlier. After logging in, they can connect to a server and begin using NordVPN to secure their internet connection. More detailed guidance can often be found on the current NordVPN web page....

Can I use NordVPN while traveling abroad?

Yes, NordVPN can be used while traveling abroad, which makes it an excellent choice for maintaining online privacy and security in Additionally, using NordVPN while traveling helps protect personal information from potential threats, such as public Wi-Fi networks, which can be susceptible to hacking. By encrypting your internet connection, NordVPN enhances security, ensuring that sensitive data such as passwords and credit card information remain safe. It is advisable to download the NordVPN application before departure and ensure it is set up on your devices. For specific information regarding connectivity options or any features that may be relevant while traveling, users may want to look at the official NordVPN website for detailed guidance and support....

Connectivity and Support

What should I do if I encounter connectivity issues with NordVPN?

If a user experiences connectivity issues with NordVPN, there are several steps that may help resolve the problem. First, the user Next, the user should try connecting to a different server within the NordVPN application. Sometimes, a specific server may be experiencing high traffic or temporary downtime, so switching to another server in the same location or a different location can often resolve connectivity issues. Additionally, it may be beneficial to restart the NordVPN application and the device being used. This can refresh the connection and clear any potential glitches. If these steps do not resolve the problem, the user may wish to check for any updates to the NordVPN application and install them if available. Finally, for persistent or more complex issues, it may be helpful to refer to the support section on the official NordVPN website for more detailed troubleshooting steps or solutions....

How do I contact customer support for NordVPN?

To contact customer support for NordVPN, users typically have a few options available. Firstly, they may visit the official NordVPN If users need personalized assistance, they can engage with the live chat feature, which is often available on the site during designated hours. This provides an opportunity to interact with a support representative in real time. Additionally, contacting support via email is another viable option, as users can send their inquiries and receive detailed responses. For the most accurate and updated information regarding contact methods, users are encouraged to explore the NordVPN website, as it may provide specific instructions and hours of availability for customer support services....

Security Features

What types of protocols does NordVPN support?

NordVPN supports several types of protocols to provide users with versatile options for connecting securely to the internet. Primarily, In addition to OpenVPN, NordVPN also supports the IKEv2/IPSec protocol, which is known for its speed and stability, especially when switching between networks. This can be particularly beneficial for users who frequently use mobile devices and need a fast and consistent connection. Another option is the NordLynx protocol, which is based on WireGuard technology. It is designed to provide faster speeds while maintaining strong security features. This protocol has gained popularity due to its efficiency and performance. By offering a range of protocols, NordVPN allows users to choose the one that best fits their specific needs and preferences, whether that is prioritizing speed or security. Users can typically find more detailed information on the current NordVPN website, which includes insights on how to configure these protocols....

What security features does NordVPN provide?

NordVPN is well known for its robust security features that aim to protect user data, privacy, and online activities. One of its standout NordVPN also offers a feature called double VPN, which routes user traffic through two servers instead of one. This adds an additional layer of security because it encrypts the data twice, making it significantly more difficult for any third parties to intercept or decipher the information. Furthermore, there is an Onion over VPN feature, which allows users to connect to the Tor network while maintaining an encrypted VPN connection, enhancing anonymity during web browsing. Another important aspect of NordVPN's security is its strict no logs policy. This means that NordVPN does not keep any records of user activity, ensuring that there is no data that could be handed over to authorities or compromised in any way. Additionally, NordVPN employs CyberSec technology that helps to block malicious websites and advertisements, creating a safer browsing experience by preventing users from accessing potentially harmful content. The company also implements automatic kill switch functionality. This feature disconnects the user's internet connection if the VPN connection drops unexpectedly. This prevents accidental exposure of user data and browsing activities in the event of a disconnection. To sum up, NordVPN provides excellent security features such as strong encryption, double VPN, no logs policy, CyberSec, and a kill switch, all designed to safeguard user information and maintain privacy online. For more information regarding these features, individuals may want to refer to the current web page to find additional details and insights....

Does NordVPN log my activity and data?

NordVPN operates under a strict no-logs policy, which means that it does not track or record your online activities or personal data. NordVPN has undergone independent security audits to validate its no-logs claims, which helps to demonstrate its commitment to transparency and trustworthiness. The organization has also taken significant steps to enhance user privacy by employing technologies such as 256-bit AES encryption and a range of advanced security protocols. Despite the robust nature of their privacy practices, it is always wise for users to understand that while a VPN can provide anonymity for online activities, it does not provide complete invulnerability. Users should also take personal measures to ensure their privacy and make informed decisions about what information they share online. For the most current information regarding their privacy policy and practices, visitors to NordVPN’s website can refer to their official documentation, which often includes updates and details about how user data is managed....

Streaming and Content

How do I change my VPN server location in NordVPN?

To change your VPN server location in NordVPN, users can follow a few straightforward steps. First, they should launch the NordVPN When a user selects a country, they might be presented with options for specific servers within that country, allowing them to choose a server that meets their needs. After selecting a new server, users can simply click the “Connect” button to establish a connection to that location. The application will then initiate a connection, and users should see a notification indicating that they are successfully connected to the new server. For additional guidance, one could also consult the NordVPN website for more detailed instructions and troubleshooting tips....

Can I use NordVPN for streaming content?

Yes, NordVPN can be used for streaming content, and many users find it highly effective for this purpose. One of the primary advantages NordVPN offers a large network of servers located in multiple countries, which allows users to connect to a server in the desired region and appear as if they are accessing the internet from that location. For example, if a user wants to watch a show that is only available in the United States, they can connect to a NordVPN server in the U.S. and access that content easily. Additionally, NordVPN employs technology such as obfuscated servers, which can help in cases where streaming services have implemented strict anti-VPN measures. This technology disguises VPN traffic as regular internet traffic, making it easier to stream content without any interruptions or blocks. It is worth noting that while NordVPN generally works well with popular streaming platforms, occasional variations may occur depending on the specific service and region. Users may find it useful to refer to the NordVPN website for information about the best servers for streaming and any specific recommendations. Overall, NordVPN is a robust tool for streaming enthusiasts looking to expand their viewing options and enjoy content from around the world....

General Information

What is NordVPN and how does it work?

NordVPN is a virtual private network service that aims to enhance online security and privacy for its users. It operates by creating The technology behind NordVPN relies on protocols such as OpenVPN and IKEv2/IPsec, which establish a secure connection. When a user attempts to access a website or online service, their request is first sent to a NordVPN server. The server then forwards the request to the intended online destination. The response from that destination follows the same path back to the user, ensuring that data remains encrypted throughout the process. Moreover, NordVPN offers additional features that enhance user protection, such as a kill switch, which disconnects the internet if the VPN connection drops, and CyberSec, a feature designed to block ads, malware, and phishing attempts. Users can also choose from thousands of servers globally, allowing them to bypass geo-restrictions and access content that may not be available in their region. Overall, NordVPN provides an effective way for users to secure their online presence and enjoy a more private internet experience. For specific details or inquiries regarding the service, it may be helpful to explore the official website....

What subscription plans does NordVPN offer?

NordVPN offers a range of subscription plans designed to cater to different user needs and preferences. Typically, users can choose Additionally, NordVPN often provides multi-year plans that can offer even greater savings, making it an attractive option for users who are looking for a long-term virtual private network solution. It is important to note that prices and specific features associated with each plan may vary, including the number of simultaneous connections allowed and access to advanced features. Users are encouraged to review NordVPN’s website for the most current information on the available subscription plans, including any promotions or changes that may have occurred. This ensures that potential subscribers have the most accurate and up-to-date details to make an informed decision....

Is there a free trial available for NordVPN?

NordVPN does not offer a traditional free trial like some other services. However, they provide a thirty-day money-back guarantee for...
We look to the NordVPN issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NordVPN issues reported to GetHuman
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