What do I do in case of a gas leak?

Asked 5 months ago
In the event of a gas leak, it is important to act quickly and safely. First, if you suspect a gas leak, you should leave the area immediately and urge others to do the same. Natural gas is odorless, but suppliers, including Niagara Mohawk Power Corp, often add a substance called mercaptan that produces a distinctive rotten egg smell to help people detect its presence. Once you are at a safe distance from the suspected leak, you should avoid doing anything that could create a spark. This includes using phones, electrical devices, or anything that may result in a flame. Next, you should notify the appropriate authorities. While it is advisable not to contact Niagara Mohawk Power Corp directly, you should call your local emergency services or the gas emergency hotline. They will have trained personnel who can assess the situation and take necessary actions to ensure safety. If you are in a residential area, you may also want to alert your neighbors, especially if they are close to you or may be affected by the leak. After the authorities have been notified and you are at a safe distance, you should refrain from returning to the area until emergency personnel indicate it is safe to do so. For future safety, it is a good idea to familiarize yourself with emergency procedures regarding natural gas in your home. You may find valuable resources on the Niagara Mohawk Power Corp website, which can provide more detailed safety information and contact details for emergencies.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 12, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Niagara Mohawk Power Corp?

If you need to talk to Niagara Mohawk Power Corp customer service, now that you have the answers that you needed, click the button below.
Contact Niagara Mohawk Power Corp

Niagara Mohawk Power Corp

Find a list of many popular Niagara Mohawk Power Corp questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Niagara Mohawk Power Corp Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!