What is your return policy?

Net-a-Porter.com has a return policy that generally allows customers to return items within a specified time frame after receiving their order. Typically, customers are provided with a period of up to twenty-eight days to return unwanted items, as long as those items are in their original condition, which includes being unworn, unwashed, and with all the tags still attached. To ensure the items are returned correctly, it is essential for customers to follow the specific instructions outlined on the Net-a-Porter website. Customers should also take note that certain items may be excluded from the standard return policy. For instance, items such as swimwear, lingerie, and any made-to-order items may not be eligible for return due to hygiene reasons. It is advisable to carefully review the product description and return policy specific to each item before making a purchase. When preparing a return, customers typically need to utilize the return label provided with their order. The return must be initiated within the designated return window, and items should be securely packaged to prevent damage during transit. For the most accurate and detailed information on the return policy, including any updates or changes, individuals should refer to the relevant section on the Net-a-Porter website. There, they will also find additional guidance on how to process returns and any other customer service-related inquiries.