Can I track my order?

Asked 2 years ago
Yes, customers of Net-a-Porter.com can track their orders to stay updated on the delivery status. Once an order is placed, an email confirmation will be sent that includes details about the purchase as well as information about tracking. Typically, you will receive a tracking link once the order has shipped. This link will direct you to the courier's website, where you can see real-time updates on the delivery process. To track your order, you can also log into your account on the Net-a-Porter website. By going to the ‘My Account’ section, you can view the status of your current and past orders. There, you will find relevant tracking information for your shipments. For those who do not have an account, you may still track your order through the email confirmation you received. Simply click on the tracking link, and you will be directed to view the shipping status and estimated delivery time. Should you have any concerns or if you encounter difficulties while tracking your order, it might be helpful to refer to the current web page for more information regarding customer support and tracking inquiries. Net-a-Porter is known for its excellent customer service, and detailed information regarding your order status is generally readily available.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 13, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Net-a-Porter.com?

If you need to call Net-a-Porter.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Net-a-Porter.com

Net-a-Porter.com

Find a list of many popular Net-a-Porter.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Net-a-Porter.comNet-a-Porter.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!