Updated

Nautilus Customer FAQ

Top Answers & How-to Guides

What is Nautilus's Phone Number?

The question we are asked most often is about how to talk to Nautilus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are replacement parts available for Nautilus (Bowflex) products?

Yes, Nautilus offers replacement parts for their products, which can be crucial for maintaining and repairing equipment. Customers...
Ask any question you have about Nautilus customer service, get an answer now.

Product Information

What is Nautilus (Bowflex) and what products do they offer?

Nautilus, Inc. is a well-known company in the fitness industry that has gained recognition for providing innovative exercise equipment. Nautilus offers a variety of fitness products, including strength training machines, cardio equipment, and accessories designed for both home and commercial use. Their lineup features iconic pieces like the Nautilus Nitro Strength Series, which includes adjustable weight machines that facilitate a variety of strength workouts. Additionally, Nautilus provides cardio equipment such as treadmills, stationary bikes, and ellipticals, which are designed to enhance aerobic fitness. The Bowflex brand, under Nautilus, is popular for its adjustable dumbbells, home gyms, and unique resistance training systems. These products aim to deliver versatility for users seeking to engage in strength training at home. Overall, Nautilus and Bowflex strive to meet various fitness goals, making it easier for individuals to maintain an active lifestyle. For specific product offerings, it may be beneficial to look on the current Nautilus website for the latest information....

What is the warranty period for Nautilus (Bowflex) products?

Nautilus, which also markets certain products under the Bowflex brand, typically offers a range of warranty periods depending on the...

What is the difference between Nautilus (Bowflex) models X and Y?

Nautilus and Bowflex are both brands under Nautilus Inc., and they offer a variety of strength training and cardio equipment designed In general, Nautilus equipment features a wide range of models that vary in design, function, and specifications. Model variations usually encompass factors such as the resistance type, weight capacity, size, ease of use, and features like programmable workouts or Bluetooth connectivity. The X and Y models may serve different segments of the market, with one potentially being targeted toward home users and the other designed for more advanced or commercial applications. To determine the precise differences, one could typically compare specifications, features, and user reviews directly from the Nautilus website or product manuals. These resources provide detailed information about the specific capabilities of each model, helping users understand the advantages and disadvantages. Additionally, there may be unique features in either model that could cater to specific preferences, such as adjustable seats, unique resistance mechanisms, or included accessories. For the most accurate and specific information regarding Nautilus models X and Y, it is advisable to consult the official Nautilus website. There, you can find comparisons, in-depth product descriptions, and any recommendations available for potential buyers....

What is the weight limit for Nautilus (Bowflex) equipment?

Nautilus manufactures a variety of fitness equipment, including strength training machines, cardio machines, and multifunctional systems. To obtain precise information regarding weight limits for a particular model of Nautilus equipment, it is best to refer to the user manual or product specifications available on the Nautilus website. The specifications are often detailed for each product and provide the most accurate guidelines regarding weight limits and other important safety considerations. Users should ensure they adhere to these limits for optimal performance and safety while exercising. If you are looking for more information, it may be helpful to visit the current Nautilus web page for specific product details....

Purchasing Details

Where can I purchase Nautilus (Bowflex) products?

Nautilus products, which can sometimes be associated with Bowflex, are available through various retail channels. Customers can find...

What is the return/exchange policy for Nautilus (Bowflex) products?

Nautilus has a return and exchange policy designed to ensure customer satisfaction with their products, which include items branded Some specific exceptions may apply depending on the type of product purchased. For instance, items that have been used or assembled may have different requirements or may not be eligible for a return. Nautilus typically offers guidance on the process of returning or exchanging items, which may include instructions on how to securely package products and how to ship them back. For the most accurate and up-to-date information regarding the return and exchange policies for Nautilus products, it is advisable to visit the official Nautilus website. There, customers can find detailed policies and any specific instructions related to their purchases....

Are there any financing options available for purchasing Nautilus (Bowflex) products?

Nautilus offers a variety of financing options for customers interested in purchasing their fitness equipment, including products from...

Usage and Restrictions

Are there any weight or age restrictions for using Nautilus (Bowflex) products?

Nautilus products, including those branded under Bowflex, typically do not have strict age or weight restrictions, making them accessible As for age, Nautilus equipment is generally suitable for adults, but younger users should consult with a parent or guardian, particularly if they are under the age of eighteen. For younger individuals, especially those still growing, it may be advisable to use equipment that aligns with their physical capacity and fitness level. It is always a good practice for anyone, regardless of age or weight, to begin any fitness program after conducting research, understanding the product they intend to use, and, if necessary, seeking guidance from a qualified fitness professional. For the most detailed and specific information, users may wish to refer to the product page on the Nautilus website, where they can find comprehensive details related to each piece of equipment....

Can I use Nautilus (Bowflex) products if I have a pre-existing medical condition or injury?

When it comes to using Nautilus products, or any fitness equipment for that matter, individuals with pre-existing medical conditions Before beginning any exercise program or using Nautilus equipment, it is highly advisable for individuals to consult with a healthcare professional or a physical therapist. These experts can provide personalized guidance based on the specific medical condition or injury. They may recommend modified exercises or alternative forms of activity that align better with one's health needs. Nautilus products often come with instructional materials and guidelines for safe use, which can be helpful. However, these resources should not replace professional advice, especially for someone managing health concerns. Many Nautilus machines are designed to accommodate a range of users, and some may even provide low-impact options that could be suitable depending on the nature of the condition. It is also beneficial for individuals to listen to their bodies during workouts. If any exercise causes pain or discomfort, it may be prudent to stop and reassess the situation. Referencing the current Nautilus web page can provide additional guidance on specific products and their intended use, but seeking professional input remains the best practice when dealing with health issues in relation to fitness....

Maintenance and Support

Are there any maintenance requirements for Nautilus (Bowflex) products?

Nautilus, like many fitness equipment manufacturers, emphasizes the importance of regular maintenance to ensure optimal performance First, it is advisable to regularly inspect the equipment for any signs of wear or damage. This includes checking cables, pulleys, and pads for fraying or deterioration. Keeping the equipment clean is also essential; users should wipe down surfaces after each use to remove sweat or dust that can accumulate over time. In addition, lubricating moving parts, such as pivot points and joints, can help maintain smooth operation and prevent squeaking or sticking. It is recommended to refer to the user manual that comes with the specific Nautilus product for detailed maintenance instructions tailored to that model. This manual will provide valuable insight into recommended maintenance schedules, cleaning techniques, and specific care tips. For more information, users can visit the current Nautilus website, which may also provide additional resources....

What should I do if I encounter a technical issue with my Nautilus (Bowflex) product?

If a customer encounters a technical issue with a Nautilus product, it is important to take a systematic approach to troubleshoot the In addition, customers may find helpful resources on the Nautilus website, where instructional videos and FAQs are often available. These online resources can provide step-by-step guidance on resolving specific issues, enhancing the customer's understanding and ability to fix problems independently. If the customer continues to experience difficulties after attempting these troubleshooting steps, it may be advisable to check for any warranty coverage. Depending on the nature of the issue, it might be covered under the warranty, and repair or replacement options could be available. For additional assistance, the Nautilus website typically has a section dedicated to customer support, where customers can find contact information and further resources tailored to resolving technical problems effectively. Therefore, taking these steps should help in effectively addressing any technical issue encountered with a Nautilus product....

Are replacement parts available for Nautilus (Bowflex) products?

Yes, Nautilus offers replacement parts for their products, which can be crucial for maintaining and repairing equipment. Customers...

Assembly and Instructions

Are there any workout programs or instructional materials available for Nautilus (Bowflex) products?

Nautilus has a strong commitment to helping users achieve their fitness goals through effective workout programs and instructional...

How do I assemble my Nautilus (Bowflex) product?

Assembling a Nautilus product, such as a Bowflex machine, can be straightforward if you follow the provided instructions closely. Each Firstly, ensure you have a clean and spacious area to work in, as well as a flat surface to position your equipment. Gather all the components and tools listed in the manual to avoid interruptions during assembly. Start with larger components, such as the frame or base, and then gradually attach smaller parts, which may include cables, weight stacks, or assemblies for the seat and handlebars, depending on the specific model you have. Take your time with each step and ensure that all screws and bolts are tightened securely, as this is crucial for safety and functionality. If at any point you feel uncertain about the assembly, it is a good idea to revisit the manual for clarification. Additionally, Nautilus provides resources and sometimes video guides on their website that could be helpful. For further assistance, visitors may find it beneficial to check the current web page for more details or support options related to assembly....

Help me with my Nautilus customer service issue

Ask any question you have about Nautilus customer service. We will do our best to get you answers right away.
We look to the Nautilus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nautilus issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated