What should I do if I experience a service interruption?

If you experience a service interruption, the first recommended step is to check to see if the issue is widespread or localized. National Grid may provide updates on their official website or social media platforms, informing customers about any known outages, repairs, or expected restoration times. If the interruption is local and you do not see any communication from National Grid, it is important to report the outage to ensure they are aware of the situation. Generally, customers can report outages through the designated phone number or the online portal available on their website. Providing specific details about the location and nature of the interruption can be helpful for National Grid in addressing the issue more efficiently. It is advisable to stay updated by monitoring their official communication channels for additional information about service restoration. While it can be inconvenient to experience a service interruption, National Grid works diligently to resolve such issues as swiftly as possible. For further information, please refer to the current web page for more guidance and resources.