What is your return policy?

National Business Furniture has a return policy that allows customers to return items under certain conditions. Generally, most items can be returned within thirty days of receipt, provided they are in their original condition and packaging. This is important to maintain the quality and integrity of the products. When initiating a return, customers should ensure that the items have not been damaged, altered, or assembled. Some specific categories of products may have different return policies, including custom-made or personalized items, which are typically non-returnable. It is also worth noting that clearance items might have unique conditions concerning returns. Customers are advised to carefully review the product descriptions and details on the current webpage to confirm the specific return policies that apply to individual items. To process a return, it is usually necessary to provide a return authorization number, which can aid in expediting the return process. The steps to obtain this number and the necessary shipping details can often be found on the NBF website. Shipping and handling fees may not be refundable, and customers typically bear the cost of returning the items unless the return is due to an error on the part of NBF. This policy is designed to ensure a smooth and fair return process, keeping the customer's experience in mind. For the most accurate and detailed information, it is advisable for customers to look on the NBF website for specifics regarding the return policy.