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MyPoints Customer FAQ

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How do I Contact MyPoints Customer Service?

The question we are asked most often is about how to talk to MyPoints customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any fees or costs associated with using MyPoints?

MyPoints is generally free to join and use, but there may be certain costs associated with specific activities. For example, if users It is also important for users to understand that while the service itself does not charge fees for maintaining an account or earning points, regular Internet usage may involve costs from Internet service providers or mobile data usage. For any specific inquiries or for the most detailed information on the current terms, visiting the official MyPoints website is advisable, as it provides the most accurate and up-to-date guidelines....

Can I track my earning and redeeming history on MyPoints?

Yes, users have the ability to track their earning and redeeming history on MyPoints. Within the MyPoints platform, members can access...
Ask any question you have about MyPoints customer service, get an answer now.

Recent MyPoints Customer Questions

so, i get a message saying my reward is being processed, 2 to 3 days usually but up to 10 business days. i try to login and check on the status and it says account deactivated

If you're seeing a message that your account is deactivated, it may affect your ability to check the status of your reward. The processing time for rewards is typically 2 to 3 days, but it can take up to 10 business days. We recommend reviewing your account details or checking if there are any notifications related to your account status. For the most current contact information regarding account issues, there's a link right here on this page you are viewing.
Asked Dec 31, 2024 1:50 AM

I redeemed points on July 7 and have not received my gift cards

It can take up to 10 business days to process and deliver online gift cards after redemption. For physical gift cards, the delivery time is typically 2-4 weeks. If this time frame has passed and you still have not received your gift card, please check your email, including your spam folder, for any updates.
Asked Jul 24, 2024 12:39 AM

Account deactivated when trying to log in

If your MyPoints account has been deactivated when trying to log in, it could be due to inactivity over a long period, violation of the terms of service, or a temporary security issue. If it's because of inactivity, MyPoints generally deactivates accounts that have been idle for more than 6 months. If you believe it's a mistake, we recommend checking the email associated with your account for any notifications or messages from MyPoints. If you didn't receive an email or if the email doesn't explain the situation, use the 'Contact Us' link on this page for the most up-to-date contact information for MyPoints. They will assist in understanding and potentially resolving the issue.
Asked May 26, 2024 5:53 AM

How can I get my points to change my old email address janiceragsdale18@gmail.com to my new email address? I've requested this over and over.

To update your email address on MyPoints, log in to your account, navigate to your account settings, and look for a section related to personal information or account details. Here, you should be able to edit your current email address and input your new one. Once you've done that, make sure to save your changes. If for some reason this doesn't work, there is a link with the most up-to-date contact information here on this page. Please note, for security purposes, never share your login credentials or personal details such as an email address publicly. Be sure to do these changes privately using your own device.
Asked May 23, 2024 3:43 PM

How can I change my email address to my new email address?

To change your email address on MyPoints, log into your account first. Then, navigate to "Account Settings" usually in the top right corner of the homepage under your account name. Once you're in the Account Settings, find the "Email Address" section. Here, you can update your email address. After entering the new email, be sure to save your changes. Please also bear in mind that you'll need to verify your new address via an email MyPoints will send to that address. Check your email's inbox, and click on the verification link to finalize the change.
Asked May 4, 2024 1:46 PM

Help me with my MyPoints customer service issue

General Information

What is MyPoints?

MyPoints is a rewards program that offers users an opportunity to earn points, referred to as "MyPoints," for participating in various The platform is designed to reward users for their everyday online activities, making it an appealing option for individuals who regularly shop online or engage in surveys. MyPoints often collaborates with a vast network of online retailers, allowing users to earn points while making purchases they would have done anyway, thereby maximizing their benefits. Users can access their accounts through the MyPoints website or its mobile app, where they can track their points, view available rewards, and participate in available earning activities. For further details or specific inquiries, users may find helpful resources on the MyPoints website itself....

How does MyPoints work?

MyPoints is a rewards program that allows users to earn points by engaging in various online activities. Members can accumulate points Members can also earn points by referring friends. When a referral signs up and begins to use MyPoints, both the referrer and the new member may receive bonus points as a reward. Additionally, MyPoints may offer special promotions or bonus point opportunities, which incentivize users to engage with new activities or merchants. Once a member has accumulated enough points, they can redeem them for various rewards, including gift cards to popular retailers, travel rewards, or cash via PayPal. It is important to note that points typically have an expiration date, so timely redemption is advised to ensure that the points do not go to waste. For those seeking information regarding specific terms, conditions, or potential inquiries about their account, they might want to look for contact information on the MyPoints website. This will help them navigate any personal questions or issues they may encounter while using the platform. Overall, MyPoints serves as a user-friendly way to monetize online shopping and other digital activities....

Is there a minimum age requirement to join MyPoints?

Yes, there is a minimum age requirement to join MyPoints. Generally, individuals must be at least eighteen years old to create an account...

Can I use MyPoints internationally?

MyPoints is primarily designed for users located in the United States and Canada. While the MyPoints platform may be accessible from When using MyPoints while traveling or residing abroad, users should keep in mind that some merchants and offers may not be available or may not accrue points due to regional restrictions. It is also important to consider potential limitations related to the redemption of points if a user is outside the designated regions. If individuals are considering using MyPoints while abroad, they may want to explore the current web page for information regarding their specific location and the availability of certain features. Ultimately, users should review the terms of service and policies outlined on the MyPoints website to better understand the international accessibility of the platform....

Redeeming Points

What can I redeem my points for on MyPoints?

MyPoints offers a variety of redemption options for points accumulated through shopping, surveys, and other activities. Users can exchange Additionally, users can opt for cash back via PayPal, providing a direct way to receive rewards in monetary form. Some participants may also have the opportunity to redeem points for travel discounts or products from select partners. The availability of specific rewards may vary based on current promotions or the accumulation of points, and the MyPoints website often provides up-to-date information about these redemption choices. To explore the latest options and discover what may be available, users are encouraged to check their accounts on the MyPoints website. For more detailed inquiries regarding specific redemption processes or options, it is advisable to refer to the support resources or contact information available on the website itself....

How long does it take to receive rewards after redeeming points?

The time it takes to receive rewards after redeeming points on MyPoints can vary based on the type of reward chosen. Generally, rewards...

What are the available payment methods for redeeming points?

MyPoints offers a variety of payment methods for redeeming points, allowing users to choose the option that best suits their needs. Another available option is cash rewards. Users have the ability to redeem their points for cash back, which can typically be processed through services such as PayPal. This method provides flexibility, enabling users to use the cash for any purchase they wish. Additionally, MyPoints may offer the option to redeem points for travel rewards, allowing users to apply their points towards flights, hotel stays, and other travel-related expenses. It is important for users to check the MyPoints website for the most current options and any updates to their payment methods, as these can change over time. Overall, MyPoints strives to provide a variety of convenient choices for users looking to redeem their accumulated points....

Can MyPoints be used for charitable donations?

MyPoints does offer members the opportunity to use their earned points for charitable donations. Users can typically redeem their points...

Earning Points

Can I earn points for referring friends to MyPoints?

Yes, MyPoints offers a referral program that allows members to earn points by inviting friends to join the platform. When a friend...

Is there a limit to the number of points I can earn in a month?

MyPoints does not impose a strict limit on the number of points that members can earn within a month. Instead, the potential to accumulate...

How do I refer friends to join MyPoints?

MyPoints offers a referral program that allows users to invite their friends to join the platform, and in return, both the referrer Once a friend clicks on the link or uses the code to register, they may need to complete a specific task, such as making a qualifying purchase or earning a certain number of points before the referrer can receive their reward. It is always a good idea to ensure that the friends being invited are aware of how the program works and that they are genuinely interested in joining for an enjoyable experience. For detailed instructions on how to find the referral section and share your link or code, visiting the current MyPoints website is highly recommended, as it will provide the most accurate and up-to-date information....

What types of activities can I participate in to earn points?

MyPoints offers a variety of activities that users can participate in to earn points. One of the primary ways to earn points is through In addition to shopping, users can also earn points by completing surveys. MyPoints provides a range of survey options that cover different topics and interests. Participating in these surveys typically rewards users with a specific number of points upon completion. Another option for earning points is through watching videos. MyPoints has a selection of videos that users can view, and points are awarded for watching these videos in their entirety. This allows users to earn points while engaging with entertaining content. Users may also find opportunities to earn points by trying out new products through promotional offers or signing up for newsletters from various partnerships. Checking the MyPoints website regularly can reveal new ways to earn points, as they often have special promotions and incentives. Furthermore, referring friends to join MyPoints can also provide additional points, enhancing the earning potential. For users who enjoy engaging in various activities, MyPoints offers a flexible and rewarding way to earn points while shopping and participating in simple tasks. It is advisable to explore the current offers available on the website for the latest opportunities to earn points effectively....

Account Management

Are there any fees or costs associated with using MyPoints?

MyPoints is generally free to join and use, but there may be certain costs associated with specific activities. For example, if users It is also important for users to understand that while the service itself does not charge fees for maintaining an account or earning points, regular Internet usage may involve costs from Internet service providers or mobile data usage. For any specific inquiries or for the most detailed information on the current terms, visiting the official MyPoints website is advisable, as it provides the most accurate and up-to-date guidelines....

Can I track my earning and redeeming history on MyPoints?

Yes, users have the ability to track their earning and redeeming history on MyPoints. Within the MyPoints platform, members can access...

What happens if I don't earn or redeem any points for a while?

If an individual does not earn or redeem any points on MyPoints for an extended period, there are potential implications regarding If an account is deemed inactive, it is possible that points may become expired or that the account could undergo other changes as outlined in the MyPoints terms and conditions. Therefore, maintaining some level of engagement, whether it be through earning points for shopping, taking surveys, or redeeming points, can help ensure that the account remains in good standing. For individuals who are concerned about the longevity of their points or account status, it can be beneficial to review the latest terms on the MyPoints website. The website should provide the most current information regarding account activity, point expiration, and strategies for staying active on the platform....
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MyPoints issues reported to GetHuman
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