What steps do I take if my order has not arrived yet?

Asked 3 months ago
If an order from Multicolour.com has not arrived as expected, there are several steps that can be taken to address the issue. First, it is advisable to check the order confirmation email for any tracking information that may have been provided. Utilising the tracking number can help determine the current status of the shipment and provide insights into any potential delays. Next, verifying the shipping address in the order details is important, as errors in the address can lead to delivery issues. Additionally, reviewing the estimated delivery date can help in understanding whether the order is indeed late or if it may still arrive shortly. In cases where the order still does not arrive, it is recommended to look for customer support options on the Multicolour.com website. There may be specific contact information or support resources available that can assist in resolving the issue. Be sure to have relevant order details on hand to facilitate communication. Lastly, if there are any disruptions in shipping services due to unforeseen circumstances, staying updated through the relevant courier's website or app can provide real-time information on delivery timelines.
Christian Allen is the editor / author responsible for this content.
Answered Aug 26, 2025

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